Business Office Manager

Sherrie Sprenger

Jacksonville Beach, FL ***** • 904-***-****

adutbw@r.postjobfree.com

20+ years’ success driving healthcare business office functions and directing administrative staff, delivering significant impact to the organization’s financial growth, performance, and direction.

Director

Driven, hands-on leader known with a solid history providing leadership in developing program, organizational, financial plans, and long-range strategy for growth and profitability in corporate, hospital and physician, business office setting. Track record of performance in the achievement of positive cohesive culture across all levels of staff and clients through proactive management style, and improved communication, service standards, staff focus, and accountability. Well versed in Medicare regulations, Cost Reports, and the DDE Billing System. Strong critical thinking and problem-solving skills, including the ability to perform root cause analysis.

Professional Experience

Brooks Rehabilitation Outpatient Shared Services

Business Office Manager 2021 to 2022

Managing business office functions for 50 outpatient clinics, including staff management, daily deposits, census, claims management, and working closely with the Senior Director to achieve facility goals for AR days and collections. Reviewing key performance indicators with all business office associates to ensure quality assurance and maximum production levels are met.

Wekiva Springs Center

Business Office Director 2010 to 2020

Provided direction to business office functions ofa 120 bed hospital, including staff management, daily deposits, census, claims management, and worked closely with CFO to achieve facility goals for AR days and collections. Reviewed and analyzed all statistical reports to monitor trends, identify operational deficiencies, and implemented corrective actions as necessary. Enhanced efficiency and productivity by elevating all Business Office Logs and documents to a secured common drive for one central location.

Improved utilization reviews and claims processing issues through working collaboratively with North Florida Veterans’ Administration to resolve and implement processes.

Converted and modernized the Emdeon Change billing portal to ZirMed/Waystar; Accounts Receivable from HCS to MedSeries4; and SSI Billing Clearinghouse to Emdeon Change.

ADDITIONAL EXPERIENCE:

Patient Financial Services Manager: HCA Healthcare Shared Services

Billing Supervisor: North Florida Dermatology and Oncology

Managed Care Insurance Billing and Collections Manager: IPN Network

American Medical Review Consultant/ARx Hospital Consultant/ Veterans Administration Consultant

Education

Healthcare Administration: Middle Tennessee State University, Murfreesboro, TN

Associate Degree in Liberal Arts: Martin Methodist College, Pulaski, TN

Technical Proficiencies

MS Office (Word/Excel/PowerPoint/Access/Project), UNIX, internet, McKesson Star, MedSeries4, Medic Physician Billing System, SSI Billing System, Horizon Business Folder Scanning System, Emdeon/Change, Waystar Billing/Statement/Payment Portal along with several other systems.

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