Vitalia Jaramillo

Albuquerque, NM *****

adutbg@r.postjobfree.com

+1-505-***-****

Willing to relocate: Anywhere

Work Experience

Customer Service Representative/Sales Associate, Front Desk Clerk, Delivery Driver

Balloons&Blooms 6th Street gallery - Albuquerque, NM August 1998 to March 2020

Employment at this establishment ranged from part time and seasonally throughout the many years until covid -19 struck the workforce industry effecting employees work schedules and routines. Substitute Teacher K-12, Paraprofessional Extreme B & D Level Special Education, BookRoom & WorkRoom Manager, Character Counts Roadrunner Store Manager, Parent Liason, Scheduler/Appointment Setter Albuquerque Public Schools (APS) - Albuquerque, NM June 2006 to March 2014

Education

High school diploma in General Studies

Albuquerque High School - Albuquerque, NM

August 1998 to November 2001

High school diploma in General Studies

Albuquerque High School - Albuquerque, NM

August 1998 to November 2001

High school diploma

Skills

• Upselling

• Customer Service

• Medical terminology

• HIPAA

• Patient Care

• Special Education

• Guest Services

• Personal Assistant Experience

• Experience Administering Injections

• Delivery Driver Experience

• Teaching

• Typing

• Microsoft Excel

• Word processing

• Data entry

• Administrative Experience

• Clerical Experience

• Proofreading

• Documentation review

• Microsoft Office

• Customer support

• Google Docs

• Insurance Verification

• Data collection

• Data collection

• Google Suite

• Hospitality

• Recruiting

• Front Desk

• Sales

• Organizational Skills

• Computer Skills

• Communication Skills

• Microsoft Powerpoint

• Medical Billing

• Leadership

Certifications and Licenses

executive assistant skills

June 2020 to Present

certification # 194*-********

Nursing Studies Patient Care and Hygiene

June 2020 to Present

Certification # 135*-********

Child Development I & II

August 2006 to Present

Early Childhood Development

March 2006 to Present

Assessments

Call center customer service — Highly Proficient

April 2021

Applying customer service skills in a call center setting Full results: Highly Proficient

Sales skills — Proficient

April 2021

Influencing and negotiating with customers

Full results: Proficient

Data entry: Attention to detail — Proficient

April 2021

Maintaining data integrity by detecting errors

Full results: Proficient

Data entry: Accuracy — Highly Proficient

April 2021

Entering data quickly and accurately

Full results: Highly Proficient

Call center customer service — Familiar

August 2021

Demonstrating customer service skills in a call center setting Full results: Familiar

Customer focus & orientation — Proficient

November 2021

Responding to customer situations with sensitivity Full results: Proficient

Case management & social work — Proficient

November 2021

Determining client needs, providing support resources, and collaborating with clients and multidisciplinary teams

Full results: Proficient

Scheduling — Familiar

November 2021

Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Familiar

Verbal communication — Proficient

November 2021

Speaking clearly, correctly, and concisely

Full results: Proficient

Written communication — Familiar

November 2021

Best practices for writing, including grammar, style, clarity, and brevity Full results: Familiar

Work style: Conscientiousness — Proficient

November 2021

Tendency to be well-organized, rule-abiding, and hard-working Full results: Proficient

Recruiting — Familiar

November 2021

Managing the candidate sourcing and selection process Full results: Familiar

Administrative assistant/receptionist — Proficient August 2021

Using basic scheduling and organizational skills in an office setting Full results: Proficient

Management & leadership skills: Impact & influence — Familiar November 2021

Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Familiar

Attention to detail — Completed

November 2021

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Completed

Customer service — Completed

March 2021

Identifying and resolving common customer issues

Full results: Completed

Scheduling — Proficient

November 2021

Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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