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Administrative Assistant Customer Service

Location:
Durham, NC
Posted:
January 20, 2023

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Resume:

Valerie Morris

**** ******** **. ******, ** *****, US

919-***-****

adutaz@r.postjobfree.com

Professional Summary

In my job as an Administrative Assistant, I was goal and growth oriented. I worked extremely well with my team and with customers. My job was remote and I worked my own hours and I was highly motivated and punctual with my responsibilities. I am very highly able to work independently and get the job done.

As an educator, I had 32 years of experience and worked in many different areas of the school. In each position, I performed exceptionally and was viewed as a top educator in the school where I worked. Students and parents requested being in my classroom when I taught general education. My peers saw me as one who made strong connections with students and because of that, my students succeeded; academically and socially. My administrators praised my behavior management skills and I often was asked by administrators and other faculty to help them create successful behavior management plans for individual students and/or for the entire classroom.

Skills

Administrative Assistant responsibilities:

-Coordinating documents -Database management

-Outbound telephone marketing -Proficiency with CRM systems

-Management collaboration -Self-motivated

-Customer rapport -Oral and written communication

-Goals and performance -Interpersonal skills

-Customer service

Teacher Responsibilities:

-Lesson planning -Student rapport

-Social perceptiveness -Behavioral/cognitive skills development

-Family involvement -Clear public speaking skills

-Title I knowledge -Differentiated learning techniques

-ActivInspire knowledge -Effective listening skills

-SmartBoard knowledge -Classroom management

-Goal setting and implementation -Flexible and adaptive

-Parent/teacher conferences -Motivating students

-Calm under pressure

-Positive atmosphere promotion

Education

Music Education - Masters of Arts - 1995

Meredith College - Raleigh, NC

-Worked with superb professors to complete my Masters of Music Education degree

-Completed my Masters’ thesis in Conducting a Young Female Chorus

-Took over conducting the Meredith College Girls’ Chorus and Chorale when the Professor who directed the two groups went on Sabbatical

Elementary Education and Music - Bachelors of Arts - 1989 Methodist University - Fayetteville, NC

-Double majored in Elementary Education and General Music

-Worked in the Music Department and the University Library

-Secretary and President of the Methodist University Chorus

-Member of the select vocal group, Rainbows End

General Studies - Associate of Arts - 1985

Louisburg College - Louisburg, NC

-Member of the Louisburg Chorus

-Member of select chorale group

-Worked in the Music Department

Work History

Administrative Assistant for Sales - May, 2022 to January, 2023 Southern Harvest Catering Company - Durham, NC

-Organized promotional events and interacted with the community to increase sales volume.

-Used effective research surveys to increase profitability and develop a system or organization for projects.

-Encouraged my team to achieve and exceed sales goals.

-Kept clients happy by creating accurate and detailed timelines for their catering events and informing them of any changes.

-Provided a high level of service to clients in order to maintain and expand business relationships in the future.

-Provided expertise to the administration team in order to improve outreach and customer service.

-Attended weekly meetings with core team to discuss previous and upcoming catering events to ensure quality in our services.

-Communicated by email with customers and co-workers to ensure that catering events were of the highest quality and met customer expectations.

-Created survey for customers to complete after their event to inform our team of how we succeeded and failed in their expectations.

-Developed and created signs and menu cards for each catering event. Teacher - August, 1989 to June, 2022

Durham Public Schools - Durham, NC

-Taught a variety of grades and curriculum in my 32 years teaching career in an Elementary School.

-Taught Music, Kindergarten, 1st Grade, 4th Grade, Technology, Drama, Social/Emotional Learning and worked as an Interventionist.

-Encouraged students with particular academic interests to pursue them to their fullest extent possible.

-Assessed students’ progress and met with parents to discuss their children’s progress.

-Classroom behavior management was one of my strongest skills.

-Making true, strong connections with students was most important to me. The best way to help a student achieve is to know them well.

-Worked closely with peers to develop cross-curricular lessons and activities to help students learn more effectively.

-Helped struggling students maintain their progress by creating individualized lesson plans that focused on areas where they could improve.

-Completed yearly continuing education and in-service training to stay current with new teaching methods and educational developments.

-Developed and deepened relationships with students, family members, and faculty to promote optimal student learning environments.

-Worked with a group of faculty members to create an after-school tutorial program for students who needed extra assistance.

-Assist children with their educational, recreational, and social development. Affiliations

-National Association of Educators

-North Carolina Association of Educators

-Durham Association of Educators

-Music Teachers National Association

-American Choral Directors Association

-Durham Music Teachers Association

Certifications

-Early Childhood Teacher Certification

-Elementary Teacher Certification

-Secondary Teacher Certification with a Music Emphasis

-NC State Teacher Certification

References upon request



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