JOSHUA A. BARNES

*** ******** **.

Madison, AL **756

210-***-****

adutap@r.postjobfree.com

Objective:

A manager and customer relations specialist seeking a position to utilize my dynamic, creative organization skills. Wide-ranging experience in creating and maintaining a positive and goal-oriented environment with professionalism and character.

WORK EXPERIENCE

Sodexo

Catering Lead I, November 2019- February 2021

San Antonio, Texas

Continually monitor all food standards to ensure that they comply with the required client and Sodexo

expectations using "Fresh Food from Scratch." Monitor all food hygiene and health and safety standards

to ensure they are maintained to the necessary client and Sodexo expectations as outlined. Ensure that all

food is prepared with due care and attention, particularly regarding customers' special dietary

requirements: nut, dairy, or wheat allergies. Ensure all special functions are completed to the required standard of food and service and undertaken within pre-budgeted costs. Communicate regularly – daily face-to-face team briefing. Adopt the 'focus on five' principles. Ensure the Head Chef and Supervisors deliver the operation to the service standards agreed in the contract with the client.

ARCIS GOLF

Outside Guest Services, July 2017- October 2018

San Antonio, Texas

Coordination of general daily plan of events. We have delivered excellent customer service, aided in business development by building customer relationships. Consistently met customer service objectives. Regularly sought new opportunities with existing and potential customers. Effectively managed time and resources to influence cost centers. In addition, we maintained current knowledge of industry trends and product development.

PERFORMANCE FOODSERVICE-ROMA

Area Manager, June 2016- March 2017

San Antonio, Texas

I managed a geographical sales territory in San Antonio. Created and executed personal business plan; called on over 30 businesses within the area. Prioritized sales call and used technology to streamline route, making over 50 face-to-face sales calls per week. Sales and profit goals were met by expanding the customer base by 24%, brought on five new business accounts through sales calls and referrals, resulting in $12,000 additional gross sales. Managed pricing, profit margins, and customers' credit term compliance; my accounts averaged 92% current with AR, and I developed 83% of accounts to pay online. The customer base of 21 active accounts accounting for $2.4 million in sales annually. Overall cases sold increased by 33%, exclusive brand (EB) items rose to 67%. Maintained current knowledge of industry trends product developments.

US FOODS

Territory Sales Manager, April 2010 - September 2015

San Antonio, Texas

Professionally managed a large territory of over 40 accounts in the greater San Antonio area in sales and customer service. Met first-year sales goal of $2 million; of that $500,000 in new business. Maintained customer base in all sales facets; estimated product usage introduced new products, looked at budget/cost, grew sales in overall cases sold, and profitability year-over-year. Worked with my clients and my company’s accounts receivable and credit department to ensure we follow best practices and keep client accounts in good

standing. Built strong customer relationships, which benefited the reputation of the company. Trained

customers and employees in efficiency, technology, and strategic planning. Proactively educated on

foodservice products through industry research, penetrated the market with knowledge from foodservice

publications, trends, and social media. Worked directly with manufacturer representatives, product

specialists, and operators.

OUTBACK STEAKHOUSE

Manager, May 1997 - June 2008

San Antonio, Texas

Awarded West Texas Region Front of House and Back of House Manager. Awarded Employee of the Month on several occasions for best exemplifying the company’s corporate principles and beliefs, work ethic, and development of successful managers. Consistently met quarterly sales goals and managed budget for food cost of 38% monthly, a labor of 9.89%, equipment, and controllable expenses. Improved profitability by a daily focus on P&L with weekly sales of $56,000. Category growth through monthly and bi-monthly inventory, data input with Microsoft Office tools, well-executed inventory database, and compiled summary reports for internal and external review.

EDUCATION

Troy University, 1992-1994, 2020-Present

Troy, Alabama

KDS-DAR High School, 1989-1992

Grant, Alabama

REFERENCES

Available upon request

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