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Administrative Assistant Customer Service

Location:
Spring Hill, FL
Posted:
January 20, 2023

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Resume:

Barbara E. Fries

**** ***** **.

Weeki Wachee, FL 34613

814-***-****

E-mail: aduta7@r.postjobfree.com

Professional Employment:

Administrative Assistant IV Pennsylvania State University

Penn State Alumni Association, The Penn Stater magazine November 2001 – July 2022

Prepare travel

Settle travel reimbursement

Manage advertising

Prepare invoices to advertisers in the Penn Stater magazine

Provide counts, postage, ad ratio to press for mailing the Penn Stater

Prepare contracts

Budget

Coordinate and manage mailings

Prepare spreadsheets

Work with freelance writers, illustrators, and photographers

Maintain office supplies

Answer calls and greet visitors

Prepare condolence letters

Prepare letters of solicitation

Handle complaint calls

Process payment for all freelance writers, illustrators, and photographers

Type incoming letters to the editor for possible publication

Organize and distribute The Penn Stater after each published issue

Staff Assistant V Pennsylvania State University

Penn State Alumni Association, Volunteer Mgmt. November 1998 – November 2001

Serve as office manager in absence of the office manager

Assist in preparations for Alumni Council and Executive Board meetings

Prepare mailings for affiliate groups, Alumni Council, Executive Board

Prepare welcome letters from director of Volunteer Management to new chapter leaders

Arrange meetings and conference calls

Maintain calendars for three regional directors and the director of Volunteer Management

Prepare budget information required

Prepare travel arrangements necessary for staff

Work with 3rd party vendors to order token items for affiliate groups

Purchase banners for all new affiliate groups from 3rd party vendor

Process football payments from affiliate groups

Maintain spreadsheets for National service week, and Alumni Council

Serve as a liaison between director and international chapters

Staff Penn State Alumni Association events as needed

Assist in managing National Service Week

Barbara Fries

Page 2

Staff Assistant V Pennsylvania State University

University Development, Office of Annual Giving December 1993 - November 1998

Provide direct support to Associate and Assistant Directors of Annual Giving

Assist in managing direct mail appeals. Which raises over 600,000 dollars annually for one program

Assist in managing and coordination of The President’s Club

Retrieve downloads and verify data for accuracy

Assist in the coordination of the Renaissance Dinner that occurs annually

Maintain complete inventory of programs for which I am responsible

Verify that prospects do indeed qualify for President’s Club and code accordingly

Answer phones and greet visitors

Coordinate the scheduling of the Conference Room in 17 Old Main

Responsible for the Annual Giving Purchasing Card

Assist in solving problems, provide information and make recommendations

Responsible for the coding and maintenance of gift reminders

Assist staff and other staff assistants as necessary

Seminars/relevant courses:

Proofamatics

Customer Service Seminar offered by the Penn State Alumni Association

The Indispensable Assistant

Management Skills for Secretaries, Administrative Assistants, and Support Staff

Member of the Staff Assistant’s Task Force

Women’s Leadership Conference

Serve on the Penn State Alumni Association Customer Service Team

Served on VoIP organizational team

Special Skills:

Microsoft Office, ERS, SIMBA, Concur, and FileMaker Pro

Education:

Penns Valley Area Senior High School, Spring Mills, PA 16875

References:

Available upon request.



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