Customer Service Representative

Brian E. Clark

904-***-**** *************@***.***

SUMMARY

Self-motivated, experienced Project Coordinator who is fluent in Microsoft Office, with extensive professional experience in general administrative management, customer service relationship management, and Manufacturing Machine operations. Ability to deliver results in a fast pace environment. Seeking next challenging opportunity in a growth-oriented environment where current skills can be leveraged to add-value to the organization

SKILLS

Project Coordinator the experience to work remotely.

Camera surveillance

Tracking hardware

Trouble shooting

Comptia A Certification + 802

Quality Assurance

Independent Contractor Courier

Financial Banking Industry Management

Healthcare Industry Administrative Management

401K, Retirement & Investment Management

PROFESSIONAL EXPERIENCE

Lowes Corporate Mooresville, NC (through placement by Carolina IT Professionals), Mooresville, NC

Project Coordinator Jun. 2019 - Current

SCO Project

Support the strategic initiative of installing self-check out registers in Lowes stores nationwide. In Verint “Lowes store camera application’. Ensure and confirm timely delivery of hardware. Jenkins application. Verification that registers are working correctly. Once self checkout registers have been install “trouble shoot hardware if there are any issues when booting registers. Submit incident reports/trouble tickets

Cisco VOIP Project

●Support the strategic initiative of growing the Professional Contractor (Pro) market segment by ensuring timely delivery of hardware shipments through oversight of products moving through the supply chain as well as coordinate & execute the programming of scan guns prior to distributing throughout the network to ensure consistency and accurate product information loaded

●Ensure a high level of customer service for over 20 years. Professional customer service daily by providing support to the Pro Desk, Recable, Evolution reset, AP rollback and Cisco Switches Upgrade projects. Partnering with vendor for scheduling and focusing on payment compliance through invoice tracking

●Cisco VOIP Project: Replacing Toshiba desk phones with Cisco desk phone in all stores across the country. Confirm with stores that hardware has been received before scheduled date of install. Confirm MOD that will be there scheduled day/night of install. Call all stores after install to confirm any issues the store might have with phones and escalate issues to the proper authority to be resolved.

VOIP Recable Project

●Monitor QA reports. Call Lowes stores and log critical issues that have occurred during the Recable project. Internally send updated spreadsheet to proper authority.

●Track delivery of equipment to Lowes stores for AP rollback project. Once the equipment has been delivered call store to confirm delivery. Confirm MOD that will be there scheduled day/night of install. Log delivery on AP rollback spreadsheet.

●Upload blueprint of stores that contains strategic placement of AP’s in Lowes stores. Upload blueprints on the Aruba Central VisualRF site.

●Call Lowes stores and schedule date for Aruba AP Upgrade project. Log spreadsheet to confirm scheduled date of project. Internally send updated spreadsheet to proper authority.

●Call Lowes stores and schedule Cisco Switches Upgrade project. Log spreadsheet to confirm scheduled date of project. Internally send updated spreadsheet to proper authority.

●Rename Mac addresses to AP addresses in Aruba Central.

●Effectively coordinated and provided governance over three projects simultaneously from project plan documentation creation to tracking progress against the plan timeline & budget, allocating & re-allocating resources, providing status updated to the cross-functional team of stakeholders & leadership sponsors, and recommending action for areas that began to deviate from agreed tolerances

●Provided technical support to vendors and Lowes stores while coordinating issue management on SharePoint Field Deployment system, Clarity, Project spreadsheets and Aruba Central VisualRF

Amesbury Truth, Statesville, NC

Extrusion Operator Dec. 2018 – Jun. 2019

●Operated all Foam Department machinery covering a space of 450,000 daily, to support the production of window & door installation, with a keen focus on defined processes and procedures

●Packaged finished goods on reels and or in boxes, palletize and transport to designated pick up area of warehouse

3A Composite, Statesville, NC

Machine Operator Jul. 2018 – Dec. 2018

●Supported marketing and sales initiatives through master assembly of display products resulting in an increase of sales of 5% during the summer season

●Manufactured lightweight composite materials, aluminum composite panels and extrusion, heavy duty foam boards with a high level of quality for distribution to customers

Specialty Freight & Courier, Jacksonville, FL

Independent Contractor (Courier) May 2016 – Jul. 2018

●Delivered over 15 specimens daily to surrounding hospitals. Reduced loss by receiving deliveries from vendors through the Specialty Freight & Courier app confirming the item details, pick up and drop off locations then inspecting delivery for accuracy prior to obtaining validating from the vendor through the app. Provided technical app support as needed

●Delivered medications and important business and medical documents with a high level of compassion to individual patient’s homes and to various hospice locations

Bank of America, Jacksonville, FL

Customer Service Representative Post Closing Mortgage Operations Nov. 2012 – May 2016

●Mitigated possible regulatory and compliance risk by reviewing, with a high level of detail, over 10 Hud 1 settlement statements daily focusing on data integrity and accuracy while adhering to Bank of America’s standard operating procedures and services expectations

●Effectively serviced and helped problem solve issues of external clients and business partners such as closing agents, attorneys and internal departments

Quality Assurance Nov. 2012 – Nov. 2013

●Supported timely home closings by appropriately extracting and comparing predefined data from the HUD l settlement statement to identify and correct defects or inaccurate information in documents before the closing

Merrill Lynch, Jacksonville, FL

CSR Nov. 2006 – Nov. 2012

●Partnered with management on strategies to streamline new account opening to meet goal of 100 new accounts quarterly

●Continuously maintained a high level of knowledge on various retirement plan options enabling the ability to provide excellent customer service while partnering with clients to resolve 401K questions & issues regarding company policies. Managed phone volume of 60 to 80 calls per day

EDUCATION

Studied at Butler County Community College, Eldorado, KS

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