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Customer Service Representative and Onboarding Specialist

Phoenix, AZ
January 21, 2023

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Alysia Lewis

Tempe, AZ


To be a part of an innovative fun energetic and fast pace team within the company. To educate and learn product/service opportunities for customers and progress career with a company.

Authorized to work in the US for any employer

Work Experience

Onboarding Specialist


2022 – Present

Inbound and Outbound calls with our newest clients to review important information crucial to client success.

•Schedule milestone calls with clients to keep them informed and engaged .Email confirmations reminding clients about upcoming appointment calls with FDR.

•Use empathy when speaking to clients (acknowledge and relate), then give examples of how we can truly help them on their path to becoming debt-free.

•Identify opportunities to teach the client the ins and outs of the client dashboard.

•Live the Freedom values, by demonstrating an approach towards people and work that is consistent with the overall values of the company

Customer Service Advocate II


2022 – May 2022

Primary point of contact for existing and past Clients. Job duties included but not limited to:

• Receive 20-25 inbound Client calls and answer questions relating to their Debt Settlement program

• Own Client issues through to resolution

• Track and update Client records in Salesforce

• Build sustainable relationships and trust with Clients through open and interactive communication

• Communicates via phone and email with the appropriate representatives (internal/external) to resolve any issues with calls or files.

• Use independent judgment to address and resolve client concerns.

Customer Service Representative

Centene Corporation- Tempe, AZ

Nov 2019 to Oct 2021

•Provide accurate, valid and complete information for claims and payments

•Verify and give Provider and member plan eligibility, benefits, authorization status and claim status.

•Adhere to office procedures and polices

•Assist with ordering replacement I.D cards and Visa Rewards cards.

•Inbound and outbound calls to research identify and resolve Provider and Member concerns and request

• Collaborate with team members within the organization

• Managed time effectively by prioritizing and multitasking to complete daily duties while in a WFH setting.

Dental Assistant front desk

Barstow Care Dental - Barstow, CA

April 2017 to April 2019

•Coordinate client appointments via phone and email

•Verify and record patient information and requests

•Adhere to office procedures and polices

•Arrange payment schedules

•Inbound and outbound calls to resolve client concerns and request

• Collaborate with team members within the organization

•Record and document customer experience.

Financial Assistant

United States Marines - Barstow, CA

August 2014 to May 2017

•Process Payments and orders

•Communicate with internal and external customers

•Make a customer resolution within policy and guideline.

•Maintain working relationships with officials throughout military base.

•Assist with third party vendors.

•Use multiple applications such as Microsoft office

•Work with other lines of business on departmental polices

•Follow and enforce company guidelines and polices, local guidelines

•Meet deadlines

URS Contract

URS - Barstow, CA

March 2013 to May 2014

Stock Clerk

•Manage Storage inventory

•Document and file inventory records

•Communicate with team members on projects

•Use Excel, Microsoft word, Power Point to input data and information

•Comply with all safety rules and regulations

•Complete daily tasks

Technological Skills:

•Microsoft Word

•35 WPM

•10 key

•Power point



liberal arts

Victor Valley Community College - Victorville, CA

Diploma in General Education

Silverado High School - Victorville, CA



•Microsoft word


•35 wpm

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