Cathleen Tenorio

Superior Customer Service skills and work ethics. Loyal, trustworthy and reliable . Action oriented and problem solver .

Battle Ground, WA 98604

adut7d@r.postjobfree.com

+1-503-***-****

Experienced, Excellent work ethics, Superior Customer Service Skills, Team player, Motivated, Positive, loyal, honest, quick study with the ability to work in a diverse setting with or without supervision and at my best when working under pressure . Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Doordash Driver

DoorDash Partner - Battle Ground, WA

July 2021 to Present

• Picked up and delivered packages and food

• Loaded and unloaded Groceries and / or food

• Performed daily preventative maintenance and repairs Customer Service

SYKES ALPINE ACCESS - Battle Ground, WA

October 2018 to February 2019

• Managed client records

• Performed data entry for customer information and orders

• Performed customer service surveys

• Provided policy and service information

• Assisted customers with a warm and professional attitude

• Answered general questions

• Set up client appointments

• Answered calls from customers

• Resolved customer information and complaints

• Responded to claim inquiries

• Responsible for tracking and maintaining inventory

• Responsible for cashier duties

• Handled online orders and credit card transactions Gig Worker

Field Agent ; Handy App ; Thumbtack app - Portland, OR April 2017 to October 2018

FIELD AGENT : Open App., select assignment that may consist of, travel to requested site and complete job details as in snapping photo shots, determining the angles and /or showcased ; proof reading all answers to questions for assignments in completion and then submitting online for payment of done correctly .

HANDY APP : Open App and determine the best Customer to select by comparing travel distance and specialty requests for Cleaning Service ; Arrive 15 min early to Cleaning Customer residence to meet with customer to discuss their type of service needed; Basic Clean consists of : wipe/dust all furniture: sweep/ vacuum floors/rugs and carpets ; determine flooring type and texture for mopping with the correct floor cleaner . Kitchen cleaning consists of disinfecting all counter tops and appliances ; loading of dishwasher if needed ; sweep/ vacuum then mop ; Bathrooms : wipe mirror, scrub with disinfectant all counter and sink ; clean toilet bowl, up and around down the sides to front; Bathtub or Shower; spray disinfectant and let sit then sponge or scrub down bathtub

THUMBTACK: similar CLEANING or same as the HANDY APP Education

Diploma - TRAVEL AIRLINE SPECIALIST in 300+ Airline Codes;. Tariff Ticketing ; Reservations Training; Phone Etiquette & Work Ethics ; Geography and Business Math

International Air and Hospitality Academy - Vancouver, WA May 2003 to November 2003

Some College in HUMAN RELATIONS : BUSINESS MATH : KEYBOARDING; ACCOUNTING II

Guam Community College - Mangilao, GU

October 2000 to June 2001

Certificate of Study in ADMINISTRATIVE ASSISTANT : FUNDAMENTALS OF BOOKEEPING

SDI Center - Hagåtña, GU

August 1987 to February 1988

High school diploma in COSMETOLOGY ; CAREER DEVELOPMENT; ACCOUNTING I

Guam High School - Guam, GU

August 1984 to June 1987

Skills

• Accounting (2 years)

• Accounts Payable (2 years)

• Phone Etiquette (10+ years)

• Proofreading (10+ years)

• Financial Report Writing (2 years)

• Financial Analysis

• Microsoft Office; Quickbooks ; Apollo system : Multi - line phones ; Printers / Scanner / Fax and skip tracing (10+ years)

• Office Manager Experience (4 years)

• Office Equipment (10+ years)

• Assembly Experience (2 years)

• Basic Math (10+ years)

• Customer Service (10+ years)

• Computer Skills (10+ years)

• Cash Handling (10+ years)

• Driving Experience (10+ years)

• Data Entry (10+ years)

• Excel (2 years)

• English (10+ years)

• Financial Services (4 years)

• Front Desk (2 years)

• Guest Services (2 years)

• Human Resources Sourcing (2 years)

• Hospitality Experience (2 years)

• Interviewing (2 years)

• JavaScript (2 years)

• Leadership Experience (2 years)

• LAN

• Microsoft Office (10+ years)

• Microsoft Word (10+ years)

• Network

• Negotiation

• Organizational Skills (10+ years)

• Oracle (2 years)

• Office Experience (5 years)

• QuickBooks (2 years)

• Quality Assurance

• Quality Control

• Quality Systems

• Recruiting (Less than 1 year)

• Retail Management (2 years)

• Time Management (10+ years)

• Teaching Experience (5 years)

• Underwriting (2 years)

• Visual Studio

• Visio

• SQL

• HTML5

• Databases

• Java

• User Interface (UI)

• All (2 years)

• Microsoft SQL Server (3 years)

• Supervising Experience (5 years)

• Delivery driver experience

• Driving

• Communication skills

Certifications and Licenses

Travel/ Airline Specialist

September 2003 to Present

Assessments

Customer focus & orientation — Proficient

January 2023

Responding to customer situations with sensitivity Full results: Proficient

Call center customer service — Proficient

January 2023

Demonstrating customer service skills in a call center setting Full results: Proficient

Customer service — Proficient

January 2023

Identifying and resolving common customer issues

Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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