Customer Service Support
Resume:
KATHERINE V RODRIGUEZ
***** ****** *** *****, *******, Florida 32828 · 570-***-****
*************@*******.***
Looking for an opportunity to further my knowledge in new ways of thinking, learning, and broadening my horizons with an innovating career path.
EXPERIENCE
NOVEMBER 2022 – PRESENT
CUSTOMER SUPPORT SPECIALIST, STAX PAYMENTS
HYBRID (OFFICE & REMOTE) ORLANDO, FLORIDA
- Interacts with customers via telephone, email, online chat, or in person to provide support and information on an assigned product or service.
-Ensures that appropriate actions are taken to resolve customers problems and concerns.
-Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
-Uses knowledge of a specific product, service, or other assigned area of expertise to answer inquiries or to forward to the appropriate staff.
-Performs other related duties as assigned.
-Experience with navigating multiple platforms and CRM databases at the same time (Slack, WorldPay, iQ, Finix, Payfac, HubSpot, PDF Editor, Abode, Stax Payments, Payment Depot, Fattmerchant and so much more).
-Performed as a merchant facing problem solver, had to address any technical issues that developed from software or hardware within the same day if not 24 hours.
-Proficient in utilizing Google Calendar, Zoom and MAC Air laptop.
APRIL 2022 –SEPTEMBER 2022
DISTRIBUTION CENTER SUPERVISOR, SOLIGENT
ORLANDO, FLORIDA
-Supervised a production team of approximately 20 employees and ensuring every department is running smoothly.
-Identify and evaluate hazardous conditions and practices, develop practices and programs to correct or reduce their occurrences.
-Check payroll punches for each individual within my department using Paylocity software.
-Keep track of each individual employees paid vacations and leave of absence.
-Utilize transportation databases to schedule loads such as TMS, FedEx and UPS.
-Lead department meetings. Re-adjust workforce hours as needed to ensure proper DC flow.
-Track new hires progression by writing out progress reports for each 30 days of their 90 day probationary period.
-Monitor proper labeling of all hazmat materials and chemicals as well as ensuring shipments are properly loaded and ready for delivery on time for great customer satisfaction.
MAY 2021 – APRIL 2022
TECHNICAL SUPPORT CUSTOMER SERVICE REPRESENTITIVE, ARISE PORTAL
REMOTE WORK FROM HOME
-Received inbound calls from either direct customers and/or employees at retail stores that were experiencing technical issues.
-Completed a detail report summary after each phone call to properly document steps taken to resolve or request assistance of any issues at hand.
-Provided additional solutions to ensure great customer satisfaction.
-Recommended addition parts that are frequently purchased together to ensure the customer has everything they need within one interaction.
-I provided customer support in placing orders, either in assisting the completion of purchase or doing it for customer with exceptional customer service .
-Troubleshooted technical issues that they may have encountered and/or unaware of.
-Provide excellent customer service and satisfaction.
-Assisted with multiple clients through the portal to ensure well rounded technical dynamics to have the ability to pitch new ideas on efficiency and improvement of specific software.
OCTOBER 2020 – MAY 2022
UBER EATS DELIVERY DRIVER
HAZLETON, PA AND ORLANDO, FL
-Delivered customers’ orders to their homes or place of business in a timely fashion.
-Placed all food items in insulated bags in order to maintain hot or cold temperatures.
-Recorded weekly reports of mileage and toll payments to ensure accurate payment.
-Provided fast and friendly service to ensure customer satisfaction.
-Obtained the ability to navigate through a progressive app using my mobile phone.
-Troubleshooted technical issues quickly with ease.
-Ability to monitor GPS tracking and observe my surroundings whenever GPS signal was down or inaccurate.
-Maintained the ability to follow detailed instructions for pick and delivery based on each individual request with ease.
-Received a 100% customer satisfaction rate consistently.
SEPTEMBER 2019 – OCTOBER 2020
OPERATIONS SUPERVISOR, FEDEX SUPPLY CHAIN/WEGMANS
HAZLETON, PA AND ORLANDO, FL
-Quality Control supervisor. Ensure all products and merchandise are up to standards for the customer.
-Manage a production team of 20 direct reports.
-Run audits on orders to ensure accuracy.
-Official closer of shift. Make sure all orders are picked and loaded to their accurate route.
-Oversee the entire operation to ensure efficiency. This includes picking, audits, variance, maintenance, loading, and staffing.
-Run payroll every 2 weeks and ensure all timecards are correct through Kronos software.
JUNE 2019 – JULY 2019
WAREHOUSE SUPERVISOR, UNFI/SUPERVALU
POMPANO BEACH, FL
-Supervised a loading dock in the Grocery Outbound department of approximately 22 direct reports.
-Created manifests and routing plans between grocery and perishables loading docks.
-Lead department meetings before shift and after lunch.
-Kept track of freight hauled product coming from perishables to grocery.
Ensured all trailers were set at 32 degrees.
AUGUST 2013 – APRIL 2019
DC SUPERVISOR, Autozone distribution center
HAZLETON, PA
-Supervised a production team of approximately 70 employees and ensuring every department is running smoothly.
-Identify and evaluate hazardous conditions and practices, develop practices and programs to correct or reduce their occurrences.
-Check payroll punches for each individual within my department using software Red Prairie.
-Keep track of each individual employees paid vacations and leave of absence.
-Enter downtime cards using software Red Prairie to enter each individual employee’s times between transaction reports to ensure their production rate is accurate.
-Lead department meetings before and mid shift. Re-adjust workforce hours as needed to ensure proper DC flow.
-Track new hires progression by writing out progress reports for each 30 days of their 90 day probationary period.
-Monitor proper labeling of all hazmat materials and chemicals as well as ensuring shipments are properly loaded and ready for delivery on time for great customer satisfaction.
JANUARY 2013 – AUGUST 2013
ACCOUNTS PAYABLE, central air freight
HAZLETON, PA
-Entered finalized shipment information into Crown system software through computer scanning as well as recorded a paper trail of documents for each shipment.
-Rescheduled shipments that were unable to be completed via phone or email in order to send out final billing for each carrier.
DECEMBER 2011 – DECEMBER 2012
WAREHOUSE ASSOCIATE, AMAZON DISTRIBUTION CENTER
HAZLETON, PA
-Examined contents and compared with records such as manifest, invoices, or orders for verifying the accuracy of incoming or outgoing shipments.
-Prepared documents, such as work orders, bill of lading or shipment orders to route materials.
-Record shipment data such as weight, charges, space availability, damages or discrepancies.
-Solved other associates issues by assisting them in any errors messages they receive of questions of concern.
FEBRUARY 2010 – APRIL 2011
CASHIER, sweetie pies pizzaeria
HAZLETON, PA
-Properly assisted customers in their order for stay or to go orders.
-Provided great customer service by helping customers with their concerns/complaints.
-Received payment by cash, check, credit cards, vouchers, or automatic debits.
-Issued receipts, refunds, credits, or change due to each customer.
MAY 2007 – DECEMBER 2009
CREW LEAD, TACO BELL
HAZLETON, PA
-Supervised assemblers and trained employees on job procedures.
-Performed quality checks on products and parts.
-Determined work assignments for each individual working the shift.
-Cashed out and checked accuracies from the cash register and made deposits to the bank at the end of each shift.
EDUCATION
MAY 2011
BUSINESS ADMINISTRATION, mccann school of business & technology
I OBTAINED MY ASSOCIATES DEGREE MAJORING IN ACCOUNTING WITH A 3.9 GPA
JUNE 2009
HIGH SCHOOL DIPLOMA, hazleton area high school
Graduated High School with a 4.0 GPA, on the Honor society and on the Yearbook club.
SKILLS
Able to lead and direct a large group of people and ensure everything is running efficiently.
Thorough and able to make critical decisions
Self-reliant and responsible
Bilingual (English and Spanish)
Public Speaking
Great people skills
REFERENCES
Pamela Miler
DC Operations Manager of the AutoZone Distribution Center (Hazleton, PA)
Carlos Gómez
DC Operations Manager of AutoZone Distribution Center (Hazleton, PA)
Bridget Bowman
DC Safety Manager of AutoZone Distribution Center (Hazleton, PA)
Contact this candidate