Terra Medeiros

*** **** *** ******

Chuluota, FL 32766

Cell: 407-***-****

adut69@r.postjobfree.com

Objective

To obtain a responsible and challenging position within a great company that will allow me to utilize my skills and gain the knowledge and skills needed to exceed my expectations and excel in the company.

Qualifications

●Excellent management skills

●Exceptional customer relation skills

●Personable / compassionate/ empathic

●Intermediate computer skills – Proficient in M.S. and outlook

●Reliable, Respectful, Responsible

●Team player

●Well Organized

●Time management/ independent worker

●Efficient

●Savvy

●Ambitious

Experience

Accenture Federal (Remote) Manpower - PSR - (July 2022 – ongoing)(temp assignment)

●Answering phones

●Resolving issues with customer’s accounts

●Creating accounts

●Problem solving- taking care of complaints

●Compassion/empathy for my customers

Duke Energy (Remote) Express Employment - CSR - (February 2022 – July 2022)

(Temp. Assignment)

●Answering phones

●Resolving issues with customer’s accounts

●Problem solving- taking care of complaints

●Compassion/empathy for my customers

S2 Residential/ leasing Specialist - (June 2020– February 2022)

●Customer service (person, phone, email)

●Computer skills- Create leases

●Sales- Tour/ leasing apartments

●Money handling-Collect rent/ Deposits/ Fees

●Filing/ coping

●Problem solving- taking care of complaints

●Create work orders

Canterbury Retreat and Conference Center/ Housekeeper - (February 2019 – Ongoing)

●Stocking / Laundry

●Housekeeping

●Cash handling /Collect payment for special events

Orlando Housing Authority: Cashier Clerk/ Admin. Assistant - (June 2014 –April 2015)

(Temp. assignment)

●Data Entry in Elite/ Maintain Calendar

●Conducted Customer Service by phone / in person

●Collected Rent / Deposits

●Office Assistant - Managed Employee time cards

●Generating notices/ late fees / reports

Jai Alai: Teller/ Assistant Manager - (April 2014 – February 2019)

● Manage a staff of 25 employees

● Formulated reports: Program/lottery/Admissions – Data Entry

● Produced Pari-Mutuel tickets for customers

● Sold Programs/lottery/ Admissions

● Cashier /Cash Handing

● Created/ Maintained Employee schedule – appointed Lunch schedules

● Addressed complains / issues

● Closed building – Collected Money / Set Alarms/ Locked Bldg

Home Health Aid/ Personal assistant – Private Home - (August 2013 – April 2014)

●Took care of elderly woman / Cooked meals/ light cleaning

Citizens Bank of Florida/ Bookkeeper - (June 2012 – April 2014)

●Managed Switchboard

●Data Entry

●Customer relation based on accounts

●Reviewed Daily report

●Secretarial (scanning, faxing, filing documents etc.)

State Farm Insurance, Representative - (April 2012- June 2012)(Temp assignment)

●Cash processing/ posting payments

●Receptionist

●Sorted mail

Kids R Kids, Director’s Assistant - (February 2011- June 2012)

●Maintain school scheduling

●Secretarial (answering phones, filing etc.)

●Maintained school site (watching children before pickup, cleaning/closing building)

●Cash handling / Collection of payments

Canterbury Retreat and Conference Center, Director of Guest Services - (January 2003 – March 2011)

●Secretarial (answering multiple phone lines, making calls, filing, faxing etc.)

●Cash handling and bookkeeping

●Housekeeping

●Assisted kitchen staff (Serving for banquets)

●Cashier/ Assisted in managing the bookstore

●Scheduled/ Organized group events (Parties, Business meetings)

●Coordinator (Weddings)

Education

Oviedo High School (2000 – 2004)

Diploma

References

Mary Feezer

Unemployed at present. Formally at Orlando Jai-Alai

I was a friend and coworker, then became her mutual manager and she became my assistant over 25 other tellers. Terra worked well with other and was a good leader as well. She dealt with cash control, scheduling, lottery and customer service.

321-***-****

adut69@r.postjobfree.com

Dennis E. McKenzie

Announcer at Daytona Beach Racing & Card Club

Formerly her direct supervisor at Orlando Live Events aka Orlando Jai Alai. Terra developed good relationships with customers and did an outstanding job in all areas of customer service. If presented the opportunity, I would hire her again.

***Please see attached for Recommendation letter

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