Customer Service Team Member

GABRIELLA RODRIGUEZ

**** ******** *** *** ***, Metairie, Louisiana, 70002, US • 504-***-**** • adut5c@r.postjobfree.com Easily adaptable to fast-paced, high-pressure situations. Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements. Recognized for motivating management team members to achieve their goals and fostering innovative work environments. Committed team player with the ability to work on a flexible schedule. Exceptional customer service and payment handling abilities. Employee training

Flexibility

Multitasking and prioritization

Multi-Task Management

Following regulations

Lead development

Organizational skills

Creative problem solving

Strong team member

2021

Grace King High School - Metairie, LA

Hostess - November, 2021 to April, 2022

Acme Oyster House - Metairie, LA

Oversaw server balance and table turnover to ensure that customers were properly seated and satisfied. Maintaining accurate wait list quotes while efficiently directing the seating of guest parties Kept an eye on guests for signs of intoxication and immediately alerted management, ensuring a safe and welcoming environment for all patrons. Collaborated with front-of-house staff to reposition tables and rearrange seating to accommodate groups with special needs. Oversaw the dining area with natural leadership abilities and organizational strategies focused on balancing guest and business needs. I'm doing a variety of cleaning and odd jobs around the restaurant. Learned how to use a computer system and an open table program. Office Cashier - July, 2019 to November, 2021

Rouses Market - Metairie, LA

Trained new team members on how to use the POS system, customer service strategies, and sales objectives. Helped customers get discounts by verifying the validity of coupons and applying credits to orders. Handled POS transactions such as checks, cash, credit card purchases, and refunds. Handled point-of-sale transactions such as checks, cash, debit and credit card purchases, and refunds. Increased sales and customer satisfaction by keeping checkout areas clean and organized. Answered questions about store policies and concerns to support positive customer experiences. Professional Summary

Skills

Education

Work History

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