Service Representative Data Entry

Brittany McDonald

Address: **b Wildwood Lane Walton KY 41094 Cell: +1-859-***-**** E-mail: *************@*****.*** Summary:

● Customer support representative with experience supporting customers, collections, underwriting for credit applications and scheduling.

● Interfaces directly with credit and collections, sales, shipping, purchasing, and other necessary departments and associates to ensure effective and timely service to customer.

● Tracks and reports results to appropriate person

● Proper delivery date, any anticipated delays, conflicting terms and conditions of customer's payments or issues

● Log customer complaints and escalate

● Handles transfers of escalated calls

● Helped prepare for new hires, floor walker and job coach

● Whether it be inbound or outbound, representative to escalation supports no task is to big or small. Trained with a wide range of knowledge in a call center environment.

● Proficient with computer navigation skills using a variety of software packages including Microsoft Office.

● Great knowledge and understanding of the technical aspects of telecommunications equipment and systems.

● Provides exceptional customer service in all situations presented. Education:

● Some college in Business Management GateWay Community College - Edgewood, KY June 2012 to February 2014

● GED in General Studies Kenton County adult education center - Covington, KY January 2007 to May 2007 Skills:

● Customer Service

● Customer Support

● Salesforce

● Upselling

● Credit Analysis

● Microsoft Excel

● Microsoft Word

● Microsoft PowerPoint

● Microsoft Outlook

● CRM Software

● Inbound/outbound calling

● Avaya

● Apollo

● Snow

● Cloud

Professional Work Experience:

Reason for gap: stayed home with my four children to assist with home schooling Nov 2021 - Present Incedo Remote job May 2021 to October 2021

Customer Service Representative

● Assisting clients with the online payment portal

● Answer questions

● Logging complaints

● Set up payment methods

● Updating procedures

● Assisting with escalated calls

● Trouble shooting system errors

● Creating tickets in snow for system errors

Reason for gap: Homemaker and Mother Home - Covington, KY November 2020 to May 2021 Citi Bank - Florence, KY February 2014 to November 2020 Customer Service Representative

● Inbound and outbound calls

● Received Satisfactory scores on surveys provided by customers

● Accounts and billings

● Resolved customer complaints

● Responded to claim inquiries

● Processed credit card applications from beginning to end

● Reviewed credit bureaus and financial history

● Managed Collection accounts

● Data entry

● Scheduled payment plans

● Provided professional and friendly customer service

● Met/exceeded quotas month over month

● Assisted in new hire training classes

● Created assessments for new hires

● Completed quality and compliance trainings

● Floor walked

Reason for gap: Stay at Home Mom and college student June 2012 to February 2014 Thorntons - Fort Wright, KY February 2011 to June 2012 Customer Service Representative

● Ran cash register and lottery machine

● Stocked shelves

● Cleaned inside and outside of the store

Wendys - Fort Wright, KY July 2008 to January 2011 Customer Service

● Food prep

● Cashier

● Cleaned the store

● Order taker

Commonwealth of Kentucky May 2006 to September 2007 Assistant

● General office cleaning

● Composed e-mails for coworkers Scheduled meetings

● Filing

● Managed invoices

● Data entry

● Kept track and ordered office supplies as needed

● Ran errands as needed

● Set up meetings

● Scheduled events, meetings and conferences

● Summarized notes from any meetings and conferences and dispersed to coworkers

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