Service Representative Data Entry

Sonja Riggins

Warner Robins, GA *****

adut4k@r.postjobfree.com

+1-478-***-****

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Customer Service Representative

Insight Global Temporary Agency - Warner Robins, GA September 2021 to December 2021

Answering inbound calls from clients who wants to get medical insurance. It was 100% remote Machine Operator

Abbotts - Gurnee, IL

September 2017 to May 2020

Making COVED testing kits

For different hospitals an companies.

DSP (Direct Support Professional)

Glenkirk Foundation - North Brook, IL

October 2017 to September 2019

i take care of the mentally challenge. i help with there daily living. Administrate medication to the clients. Customer Service Representative

LTD Commodities - bANNOCK BURN IL - North Brook, TN August 2010 to June 2017

Taking in bound calls from customers who want to place an order from the Ltd catalog. I also track packages for customers who order did not arrive on time.

• Responded to inquiries and issues

• Confirmation of payments, refunds, etc.

• Resolved customer information and complaints

• Explained products and benefits

Assistant Team Leader

Allendale Association - Lake Villa, IL

May 2005 to February 2010

Working kids in the age range 8 to 18 that have behavior problems Customer Service Representative

Beer Across America - Lake Bluff, IL

February 2008 to 2010

• Daily job duties: handled emails, inbound calls, and outbound calls

• Answered general questions

• Placed orders for customers

Customer Service Representative

Popcorn Factory - Lake Bluff, IL

May 2002 to 2007

Answering inbound calls from customers who wants to place an order for the popcorn an holiday popcorn. I took between 60 n 100 calls a day.

• Provided excellent technical support

• Data entry

• Verified quotes and customer orders

• Confirmation of payments, refunds, etc.

Education

High school diploma

North Chicago Community High School - North Chicago, IL August 1988 to June 1991

Skills

• Behavioral health (7 years)

• Highly Proficient May 2019 Responding to customer situations with sensitivity. Full results: https:// share.indeedassessments.com/share_assignment/jcs3ius-g7gknkx3 Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

• Direct Care

• Direct Support

• Home Health

• Personal Care

• Inbound an out bound call center experience (10+ years)

• Critical Care Experience (8 years)

• Cash Handling (10+ years)

• Administrating medications (9 years)

• Caregiving

• Working with Adolescent (5 years)

• Technical Support

• Childcare

• Developmental Disabilities Experience

• Autism Experience

• Meal Preparation

• Home Care

• Laundry

• Hospice Care

• Cleaning Experience

• Applied Behavior Analysis

• Data Collection

• Driving Experience (7 years)

• Laboratory Experience

• Customer Service

• Medication Administration

• Case Management

• Teaching

• Senior Care

• Medical Scheduling

• Vital Signs

• Dementia Care

• Manufacturing Experience (7 years)

• Warehouse Experience (7 years)

• Team Leader (6 years)

• Supervising Experience

• English

• Crisis Intervention

• SAP Warehouse Management (3 years)

• Quality Control (4 years)

• Front Desk (3 years)

• Multi-line Phone Systems (6 years)

• CGMP

• Sales (5 years)

• Inside sales (5 years)

• Customer support (10+ years)

• Working with kids with behavorior problems (9 years)

• Live chat

• Social media management

• Marketing

• B2B

• Facebook Advertising

• Telemarketing

• Typing

• Product management

• Time management

• Purchasing

• Quality Assurance

• Email Marketing

• Negotiation

• Order entry

• Behavioral therapy

• Individual / group counseling

• Customer acquisition

• Banking

• Babysitting

• Nannying

• Assembly

• Manufacturing

• Machine Operator

• Packaging

• fast learner

• Excel

• Relationship management

• Multi-line phone systems

• Windows

• IT support

• Help desk

• B2B sales

• Zendesk

• Dispatching

• Medical office experience

• Intake

• Group Therapy

• Conflict management

• Documentation review

• Care plans

• Hotel experience

• Restaurant experience

• Hospitality

• Microsoft Excel

• Sales support

• Microsoft Office

• Clerical experience

• Communication skills

• Computer skills

• Budgeting

• Medical records

• Mentoring

• ADLs

• OPERA

• Direct sales

• Phone etiquette

• Data entry

• Analysis skills

• Medical terminology

Certifications and Licenses

CPR

August 2017 to April 2020

driver's license

Present

First Aid Certification

DSP

Additional Information

Front desk hotels experience

Contact this candidate