ALICIA PRADO

San Antonio, Texas 831-***-****

SKILLS

Attention to Detail

• Proficient in demonstrating all work and tasks are completed thoroughly and accurately while working independently or as a team member.

• Extensively knowledgeable to quickly discover typographical errors, misspellings, and other literary mistakes.

Customer Service

• Always demonstrate professionalism with customers over the phone and in person.

• Management periodically receiving excellent feedback regarding my outstanding quick resolutions and professionalism provided to customers.

• Constantly recognized by staff members for outstanding performance. Oral Communication

• Demonstrate and provide well organized information and presentations to clients, groups. Problem Solving

• Proficient in identifying routine and non-routine problems and evaluate possible alternatives and accurate solutions in a timely manner.

• Consistently can solve highly complex tasks.

Leadership

• Effective knowledge and capable to work as a team lead and prioritizing the daily work duties.

• Proficient in developing new methods and procedures to improve and meet daily tasks.

• Ability to lead by example and have open communication with co-workers and management.

• Knowledgeable to identify possible conflicts among team members. Multi-Tasking Ability

• Ability to work on multiple tasks at the same time Bilingual/ Biliterate

• Proficient in Speaking and Writing Spanish

Computer Skills

• Proficient in Microsoft Word, Excel, Outlook and MyAvatar Software WORK EXPERIENCE

Care Manager-Supported Housing

January 10, 2022- Present / 40 hrs. Weekly

The Center for Health Care Services, 1 Haven for Hope Way, San Antonio, Texas 78207 Primary Duties:

• Case Management documentation

• Document all clinical interactions

• Provide care coordination, direct services, discharge planning, and referrals

• Conduct assessments and develop treatment plans for consumers

• Accurately organize and maintain paper documents and electronic files

• Educate clients in learning coping skills to promote independent living

• Assist clients in locating residence

• Multitask

• Advocate for clients in eviction court

• Maintain Clients records by reviewing case notes

• Helping clients achieve wellness and autonomy

• Visiting clients at their homes

• Answering phone calls

• Filling out housing applications with clients

• Finding resources for clients’

• Educating clients about their diagnosis and medication

• Scheduling appointments

Diet Aide

January 2021 – January 2022 / 40 hrs. Weekly

Monterey County, 1441 Constitution Blvd. Salinas, Ca 93906 Primary Duties:

• Planning and preparation of patient diets

• Maintain accurate daily records of patient diets.

• Interpret diet prescriptions and apply routine diet.

• Print patient tray tickets.

• Organize tray tickets.

• Numerically organize tray tickets

• Process prints outs.

• Menu entry onto computer system

• Review Meditech Reports

• Operate CBOARD computer system for patients diets.

• Check patient allergies and adjust meal if needed.

• Communicate with cooks and food service workers on patient meal changes.

• Start patient tray line.

• Check all outgoing patient trays.

• Print out patients tally.

• Print labels for nourishments.

• Aid and support staff.

• Document all Late outgoing trays

• Answer phone

• Fax and scan in menus

• Maintain patient confidentiality.

• Operate computer equipment.

• Follow oral and written instructions.

Food Service Worker II, Cashier

July 2014 – January 2022 / 40 hrs. Weekly

Monterey County, 1441 Constitution Blvd. Salinas, Ca 93906 Primary Duties:

• Prepared recipe ingredients by washing, peeling, cutting, and measuring.

• Cleaned and sanitized work areas, pans.

• Replenished condiments, coffee, other beverages, and general supplies while maintaining cleanliness of service areas.

• Always maintained food safety standards.

• Observed customer purchases in line and differentiated between standard portions.

• Kept the pastry case stocked

• Kept cases and shelves clean and well stocked.

• Managed customer flow and backed up lines to reduce checkout wait time.

• Developed and maintained positive working relationships with others to reach goals.

• Inventoried and restocked items throughout day.

• Upheld standards of cleanliness, food handling and safety.

• Cleaned shelves, storage area and work areas and kept floors free of spills, water, and hazardous debris.

• Cleaned walls, drains, display cases and work area.

• Kept kitchen areas clean and free of debris and water.

• Moved and arranged tables, chairs and place settings and organized seating for groups.

• Collected empty patient food carts and returned to the department.

• Always maintained clean cafeteria.

• Developed knowledge about products and sales items to answer customer's questions.

• Handled customer complaints with poise and grace, immediately resolving issues by contacting proper management.

• Emptied and maintained trash cans.

• Refilled and rotated items on shelves to maintain well-stocked inventory.

• Handled money, processed credit card payment batches and prepared bank deposits.

• Restocked the salad bar, refilled condiments, organized pantry area and swept and mopped floors.

• Processed monetary transactions with cash, and credit cards.

• Listened to, understood, and clarified guest concerns and issues.

• Maintained high standards of cleanliness and sanitation.

• Assisted in cashiering during busy hours.

• Washed and disinfected kitchen area, floors, tables, tools, knives, and equipment.

• Decorated cakes, cupcakes, cookies, and special occasion trays.

• Packaged and labeled products.

• Engaged customers warmly and provided immediate and dedicated assistance.

• Created and maintained cash reports at end of each shift.

• Checked drawer to ensure adequate cash and coin for transactions.

• Responded to customer concerns with friendly and knowledgeable service.

• Collected trash and moved garbage cans from kitchen areas to pick-up stations. Housekeeper

August 2013 – July 2014 / 40 hrs. Weekly

Memory Care Unit, Emeritus Senior Living, 290 Regency Circle, Salinas, Ca 93906 Primary Duties:

• Communicate with residents regarding their concerns.

• Cleaned walls, drains, display cases and work area

• Kept kitchen areas clean and free of debris and water.

• Moved and arranged tables, chairs and place settings and organized seating for groups.

• Always maintained clean environment.

• Handled complaints with poise and grace, immediately resolving issues by contacting proper management.

• Emptied and maintained trash cans.

Listened to, understood, and clarified guest concerns and issues.

• Maintained high standards of cleanliness and sanitation.

• Engaged customers warmly and provided immediate and dedicated assistance.

• Changed bed linens and collected soiled linens for cleaning.

• Spot cleaned walls, carpets, and light fixtures.

• Returned emptied garbage receptacles to their proper locations.

• Dusted picture frames and wall hangings with a cloth.

• Swept and washed all hard surface floors.

• Transported cleaning products and equipment to and from the utility rooms.

• Cleaned walls, windows, shades, and curtains.

• Removed wastepaper and other trash from the premises to designated area.

• Polished glass surfaces and windows.

• Rotated linens in storerooms and replenished supplies when they were low.

• Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.

• Disinfected and mopped bathrooms to keep them sanitary and clean.

• Moved chairs, desks, and beds around rooms to clean behind and underneath them.

• Cleaned elevators, glass, and planters in public areas such as the lobby, pool and public restrooms.

• Used chemicals and other cleaning equipment in a proper, safe, and responsible manner.

• Cleaned and changed bedspreads, blankets, and mattresses. Food Server

February 2012 – August 2013 / 40 hrs. Weekly

Carmel Valley Manor, 8545 Carmel Valley Road, Carmel, California Primary Duties:

• Folded napkins throughout the day to maintain an adequate supply.

• Upheld highest standard for cleanliness of glass and silverware.

• Developed and maintained positive working relationships with others to reach business goals.

• Maintained stockroom and warehouse.

• Displayed enthusiasm and knowledge about the restaurant's menu and products.

• Stocked and cleaned grocery shelves, bulk bins and freezer and dairy cases.

• Described menu items, special offerings and appropriately identified wine pairings.

• Promoted items on beverage lists and restaurant specials.

• Sorted, soaked, and washed flatware.

• Addressed diner complaints with kitchen staff and served replacement menu items promptly.

• Prepared for large parties and reservations, anticipating planning and staffing needs. Cashier, Food Preparation

September 2011 - February 2012 / 30hrs. Weekly

Burger King Corporation, Salinas, California 93905 Primary Duties:

• Maintained table settings by removing courses, replacing utensils, and refilling beverages promptly and courteously.

• Displayed enthusiasm and knowledge about the restaurant's menu and products.

• Affected quick resolutions to customer problems and brought in management when needed.

• Listened to, understood, and clarified guest concerns and issues.

• Promoted items on beverage lists and restaurant specials.

• Maintained clean dining room, lobby, and service areas always.

• Resolved guest complaints quickly and efficiently.

• Maintain clean, neat, and properly stocked check stand area. Sales Associate

November 2010 – February 2011 / 32hrs. Weekly

Work World, Salinas, California 93906

Primary Duties:

• Provided repeat customers with exceptional care and attention.

• Monitored entrances, exits and fitting rooms for signs of theft.

• Analyzed and properly processed product returns and assisted customers with other selections.

• Suggested accessories and complementary purchases.

• Collaborated with team to complete store maintenance, stocking, merchandising and upkeep.

• Accepted and processed returns.

• Organized racks and shelves to maintain visual appeal of the store.

• Helped customers with questions, problems, and complaints in person and via telephone.

• Demonstrated use and care of merchandise.

• Directed individuals to merchandise locations.

• Maintained records related to sales, returns and inventory availability.

• Developed positive customer relationships through friendly greetings and excellent service.

• Greeted customers and ascertained needs to ensure high-quality service Office Assistant

June 2009 – October 2009 / 40 hrs. Weekly

Department of Social and Employment Services, Salinas, California 93901 Primary Duties:

• Opened and properly distributed incoming mail.

• Maintained a clean reception area

• Alphanumeric filing and organized Files.

• Sorted through files to have the imager upload to computer.

• Assisted in clerical needs

• Sending faxes, documents, answering phones

EDUCATION

California State University of Monterey Bay

Seaside, California

• Bachelor of Arts degree in Psychology

Graduated May 2021

• G.P.A. 3.5

Hartnell Community College

Salinas, California

• Associate of Arts: Sociology, Liberal Arts- Sociology& Social Sciences, Liberal Arts- Psychology

• Dean’s List Fall 2017

• Principal’s List Spring 2018

• G.P.A. 3.4

Rancho Cielo Community School

Salinas, California

• High School Diploma

• Graduated in Junior Year

Graduated in May 2019

Graduated in June 2009

VOLUNTEER WORK

Sherwood Elementary School

Mrs. Flores 1st Grade Classroom

October 2019- March 2020

• Assist Teacher

• Help organize activities

• Put together Student Homework Packets

• Engage in class activities

• Read to students various books

• Sort out students completed work in folders

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