Data Entry Service Representative
Resume:
Shalea Bonner
Houston, Texas 77077
**.********@*****.***
Objective:
To begin my career in a high-level professional environment. My goal is to secure a position in a reputable organization to expand my learnings, knowledge, and skills while making a significant contribution to the success of the company.
Education:
Clark State Community College- Springfield, Ohio. Associates of Human Resources Management. May 2020 to present (Est. Graduation Date May 2023).
Trotwood Madison High School- Trotwood, Ohio. August 2006- June 2010.
Skills:
Customer Service
Financial Counseling, Insurance/benefit verification
Epic Systems
Microsoft Office
Human Resources
Recruiting/Payroll
Project Management
Healthcare Administration/ Revenue Cycle
Scheduling
Administration Assistance
Work Experience:
Front Desk Receptionist (Contractor)- Houston Methodist West Hospital. 18500 Katy Fwy, Houston, TX 7709. July 2022- Present.
Greets/ Registers patients for Digestive Health procedures. Clerical and administrative work. Customer service and uses Epic systems.
Client Relations Manager (Contractor)- HIREtech. 200 Westlake Park Blvd. Houston, TX. Jan 2022 – July 2022.
Project Management and client relations advocate. Recruiting/ Interviewing clients for our programs and reviewing qualifications/financial statements (light payroll). Customer service and data entry.
Reimbursement Access Specialist – CareMetx LLC. 6931 Arlington Rd Ste 400, Bethesda, MD 20814. August 2021- December 2021.
Patient advocate, Benefit verification, copay assistance, customer service representative for prescription drugs.
Financial Counselor- Kettering Health Network. 1997 Miamisburg Centerville Rd, Washington Township, OH 45459. April 2021 – August 2021.
Analyze financial information obtained from clients to determine strategies for meeting client’s financial objectives.
Answer client’s questions about the purposes and details of financial plans and strategies.
Customer services and patient access
Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.
Patient Access Specialist- Premier Health Network. 110 N Main St, Dayton, OH 45402. May 2016 – Mar 2021.
Prior Authorization (HIM), Pre-Registration, Insurance/benefit verification, and financial collections for revenue cycle.
Explain policies, procedures, or services to patients using medical or administrative knowledge.
Answer customer questions regarding problems with their accounts and receive payments and post amounts paid to customer accounts.
Contact insurance companies to check on status of claims payments and write appeal letters for denial on claims.
Customer service, data entry, and healthcare administration.
Customer Service Representative- Walmart. 7725 Hoke Rd, Englewood, OH 45315. June 2012- August 2014.
Customer Service Center. Processing financial transactions, assisting customers with billing, and resolving customer complaints.
Cashier.
References- Available upon request
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