DANIEL L. OWEN

**** ******* ***

Missouri City, TX 77459-2814

281-***-****

adut3q@r.postjobfree.com

EXPERIENCE

January 2022 – November 2022 Anything RV Service Center Houston, TX Service Advisor

Provide exceptional customer service with ongoing communications regarding their repairs

Obtain detailed information regarding service needs and process work orders using proprietary software

Work with various insurance companies to obtain correct coverage and provide information to owners

2008-2021 PPL Motor Homes Houston, TX

Senior Service Advisor

Liaison between sales department and service department

Work directly with senior management, business managers, and sales staff in the delivery of 100-150 vehicles per month

Communicate with customers regarding issues with vehicles for sale and/or purchase

Provide technical advice to customers via phone and in person

Prepare written estimates for all aspects of recreational vehicles, including general service and major repairs

2003-2007 PPL Motor Homes Houston, TX

Service Make Ready Manager

Supervise seven make ready technicians

Coordinate the predelivery of 80-100 recreational vehicles per month

Prepare service work orders based on the findings during the predelivery inspections and dispatch to service technicians

Prepare estimates of needed repair based on technician recommendations and communicate to customers

2001- 2003 PPL Motor Homes Houston,

Tx

Service Department Coordinator

Advise and write service for all PPL Motor Homes’ service customers on daily basis and set appointments for customers

Supervise two service advisors and six to eight service technicians

Dispatch service work orders to service technicians and advise as needed

Maintain sales lot of 300 plus recreational vehicles DANIEL L. OWEN, PAGE 2

1998-2001 Sears Hardware Sugar Land, TX

Assistant Store Manager

Perform managerial duties including all aspects of retail customer service

Responsible for opening and closing store

Lawn and Garden Department Manager

Responsible for department inventory control and all aspects of department customer service

Assist customers with questions and purchases

1995-2001 Advanced Weigh Technologies Houston, Tx

Field Service Technician

Perform routine inspections and calibrations of electronic and mechanical scales

Perform preventive maintenance of all types of industrial scales

Develop recommendations for improvements in scale operations

Fabricate custom ordered scales

EDUCATION & CERTIFICATIONS

2006 ITT Technical Institute Houston, TX

Associate Degree in Electronic Engineering Technology Certifications:

RV Service Writer

Fork Lift Operator

LP Gas Technician

LP Gas Replenishment - DOT & ASME

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