Customer Service Store Manager
Resume:
Lonnie M. Breeden
Statesville, NC 28625
Phone: 336-***-****
adut3m@r.postjobfree.com
Employment History
Field Representative
**/**** - **/**** *** Nielsen Company New York, NY Employment Type: Full Time (30 Hours or More)
Field Representatives build and maintain relationships with Nielsen Families/Households and educate Panel Members on the proper use of our equipment. Installed, maintained and troubleshoot proprietary hardware and software in sample homes to capture three screen audience measurements - Mobile, Online, and TV. Establish and maintain long term relationships with assigned Nielsen Families/Households. Drive to selected homes within a designated territory, using a company-provided vehicle. Identify problems and troubleshoot data/equipment. Ensure collection and transmission equipment is properly installed and configured to transmit necessary audience data. Prioritize, schedule, and complete all work in compliance with established policy and guidelines in assigned territory. Accurately collect and report demographics and audience information using Nielsen proprietary software. Educate and coach Panel Members on proper operation and usage of Nielsen equipment. Negotiate and maintain cooperation of Panel Members, and solicit additional participation in Nielsen samples, such as PC measurement, portable video, and others.
Store Manager
11/2014 - 01/2016 Dollar General Statesville, NC
Employment Type: Full Time (30 Hours or More)
Store Manager Responsibilities focused primarily on customer service needs, planograms, seasonal mag sets and store resets. Everyday operations including ordering, inventory control, cash management, stocking, staffing and training. • Cash/inventory control, budgeting, maintenance • Loss prevention • Team Leadership • People Management • Communication • Results Oriented • Planning, Analytical Thinking and Problem Solving • Decision Making • Flexibility and Leading Change • Broad Operational Knowledge
• Customer Oriented • Asset Utilization and Cost Control • Rotated and organized products • Performed job duties as needed • Completed necessary paperwork in timely manner Customer Service
05/2013 - 06/2014 Lowe's Home Improvement Troutman, NC Employment Type: Full Time (30 Hours or More)
Customer Service Responsibilities focused on customer service and cash handling. Worked in seasonal inside and outside lawn and garden, cashier throughout the store in various departments including the customer service desk.
General Manager
07/2011 - 08/2012 Outdoor Living By JSB Builders Hurricane, WV Employment Type: Full Time (30 Hours or More)
General Manager Responsibilities focused primarily on customer service needs, store design and everyday operation including ordering, inventory, cash management and coordinating all sales and service calls. • Marketing, Design and Maintenance of company website and social media • Water chemical testing and education • Design and layout of outdoor living spaces for pools, spas, landscaping and grilling areas/kitchens • Interim bookkeeper - Accounts Receivable/Payable General Manager
09/2004 - 06/2011 Marquee Cinemas Inc Statesville, NC Employment Type: Full Time (30 Hours or More)
General Manager Responsibilities focused extensively on customer service needs by providing the best movie going experience for each and every customer. Troubleshooting all customer issues to the satisfaction of all. • Hired, trained and managed staff of 40+ employees including a management team of four full-time assistant managers • Cash and inventory control/maintenance, and budgeting. Show and staff scheduling. Theater maintenance. • Marketing and various movie promotions, which included working
extensively with studio/film executives. Media promotions including radio, newspapers, television, and cross promotions with major retail corporations to promote theater • Management of two separate locations for the company, which required relocating to both North Carolina and New Jersey to assist in restructuring staff and procedures as well as hiring and training new managers. Graphic Design Specialist/Office Manager
01/1988 - 10/2004 Jones Printing Company Charleston, WV Employment Type: Full Time (30 Hours or More)
Graphic Design Specialist/Office Manager Responsibilities included management, sales, office & clerical duties and customer service • Desktop publishing, design and layout, darkroom, press assistant and bindery man • Responsible for all jobs coming through print shop from start to finish • Customer service, which included assisting and training
customers with computer programs specific to the printing business • Interim bookkeeper, which included processing all accounts receivable and payable as well as payroll • Creating monthly and quarterly newsletters, and magazines for various companies and organizations Education History
Sissonville High School, Charleston, WV Ben Franklin Career Center, Dunbar, WV Graduated General Studies 1987 2 Year Certificate - Printing 6/1/1987 References
Karen Lilly, JSB Breeden Builders Barbara Nilsson, Marquee Cinemas, Assistant Manager
Wendy Dickens, Albemarle Alliance for Children and Families, Regional Infant Toddler Specialist
Wendy Burgess, Plastiflex, Shipping Manager 336-***-****
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