RANDY R.

HEYWARD

JR

Randyheywardjr@gmail.c

om

901-***-****

Cordova, TN 38018

To obtain a position that will enable me to use my technical, computer skills to enhance the productivity of a company.

Hardworking and passionate job seeker with strong

organizational skills eager to secure entry-level position. Ready to help team achieve company goals.

PROFESSIONAL SUMMARY

Inktel Contact Center Solutions - CSR

Memphis, TN • 10/2022 - Current

City Auto - Auto Sales

Memphis • 01/2022 - 07/2022

Gossett Motorcars - Auto Sales

WORK HISTORY

Greeted customers, helped locate merchandise and

suggested suitable options.

•

Answered customer questions about products and

services, helped locate merchandise and promoted key items.

•

Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.

•

Listened to customer needs and desires to identify and recommend optimal products.

•

Consulted with sales and finance managers to negotiate sales price, trade-in allowance, license fee, discounts, and financing or lease options on vehicle.

•

Accompanied customers and demonstrated performance features on test drives.

•

Drove team revenue totals by bringing in top sales numbers.

•

Made car recommendations based on preferences and

outlined benefits of each car option.

•

Comptia Security Pls certified

CDL

SKILLS

Southwest Tennessee

Community College

Memphis, TN • 05/2014

Associate of Applied

Science: Information

Technology

Logics and Problem solving

Windows for Professionals

Linux Administration Cisco I

II III IV Computer Hardware

and Essentials Oracle

Database and SQL Comptia

Security+ Certified

EDUCATION

Memphis, TN • 01/2019 - 04/2020

Viasat Satellite Internet - Install Technician

07/2017 - 03/2018

Pc Technician

03/2015 - 09/2016

OfficeMax - Customer Experience Manager (Tech Services Supervisor)

11/2010 - 03/2015

Handled proper storage and rotation of all Vehicle products and supplies.

•

Provided suggestions for and actively participated in improving sales, margins, and execution of all programs.

•

• Promoted new promotions programs to amplify sales. Managed daily sales and customer follow-up to support business needs.

•

Consulted with sales and finance managers to negotiate sales price, trade-in allowance, license fee, discounts, and financing or lease options on vehicle.

•

Accompanied customers and demonstrated performance features on test drives.

•

• Drive to location

• Assembly equipment

• Run cable

• Mount

• Insure customer is able to access internet

• Volt (FedEx Tech Connect center)

• Modify and repair printer's desktops and servers. Managed and Coached Tech Services duties including hardware repair and malware removal on notebooks and desktops

•

• Execute Daily operations in the sales department Coaching and motivating employees to push for the best available sale

•

Managing Employees including overseeing schedule,

making sure employees presentations are correct

•

• Receiving inventory trucks

• Opening and closing store

Contact this candidate