Data Entry Customer Service
Resume:
Lacey Reaves
Grovetown, GA *****
adut3d@r.postjobfree.com
Interested in obtaining a position in my areas of expertise such as; supervisor, direct care (clinical aid), call center, customer service, front desk and scheduling. Authorized to work in the US for any employer
Work Experience
Front Desk Clerk
Broome Family Eye Care - Evans, GA
November 2021 to Present
Provide patients with the necessary checkin process to obtain the care needed. Basic secretarial skills scheduling, filing, faxing and data entry. Work with office manager to manage the appropriate insurance forms to allot the appointments.
Medical Front Desk Scheduler/ supervisor
Eye Consultants of Pennsylvania - Wyomissing, PA
October 2019 to September 2021
Scheduled appointment for patients as well as checked them in and out. Clerical duties such as faxing, copying and printing. Data entry and checking the appropriate insurance. Maintained the upkeep of offices duties by supervising the work place, training new employees. Prepared the weekly schedule for staff.
Customer Service Representative (Part-time)
Circadia - Leesport, PA
October 2019 to September 2021
Provide customer support as well as sales of products. Assist customer with product knowledge and support with obtaining the correct items to fulfill their business.
• Resolved customer issues
• Conducted customer service surveys
• Managed customer accounts
• Assisted customers via live chat
• Collected and documented orders
• Responded to inquiries and issues
• Responsible for troubleshooting applications
• Inventoried spreadsheets
• Worked in the inbound call center
Customer Service Associate
Boscovs (seasonal) - Reading, PA
December 2019 to January 2021
Provide Customer support with the purchasing of items as well as assist with product knowledge.
• Answered general questions
• Resolved customer information and complaints
• Responsible for cashier duties
• Handled online orders and credit card transactions Clinical Aide
Malvern institute - Malvern, PA
August 2017 to October 2019
Provided the upmost care and concern for patients with drug and alcohol addiction. Regularly provides educational groups to patients and made sure their safety was always most important. Managed the inventory of patients items and delivered to room. Maintained the where about a of each patient, as well as suicidal patients. Provided daily drug screening and provided a safe environment for people in need. Customer Service Rep/Billing Specialist Supervisor Comcast
April 2014 to July 2017
Maintained the account of customers, by providing billing solutions as well as product knowledge. Supervised a team of ten, by maintaining weekly goals, and preparing the weekly schedule. Account Executive/Customer Service
Telecommunications on Demand
April 2009 to February 2014
Provided energy quotes for specific eligible accounts, also maintained account discounts. Assisted with energy bills and finance solutions. Call center duties such as answer phone, troubleshoot and data entry. Emergency Dispatch Operator/Customer Service
Penn Kasher - Pottsville, PA
February 2007 to March 2009
Provided emergency support to patients as well as dispatched proper doctor pertaining to issue. Maintained proper records by data entry and excel spreadsheets. Education
Specialized Business..Associates Degree
Berks Career & Technology Center
Diploma
Pottsville Area High School
Skills
• Telecommunication
• Account Management
• Troubleshooting
• Customer Service (8 years)
• Team Building
• Disbatch
• Cold Calling
• Help Desk
• Technical Support
• Microsoft Windows
• EMR systems
• Medical office experience
• Clerical Experience
• Medical Scheduling
• Computer Networking
• Medical Records
• Optical experience (1 year)
• Typing (10+ years)
• Retail sales
• Microsoft Excel
• Phone etiquette
• Customer support
• Medical receptionist
Assessments
Workplace English — Highly Proficient
October 2020
Understanding spoken and written English in work situations. Full results: Highly Proficient
Work style: Reliability — Expert
October 2020
Tendency to be dependable and come to work
Full results: Expert
Customer focus & orientation — Expert
October 2020
Responding to customer situations with sensitivity Full results: Expert
Retail skills: Shelf stocking — Highly Proficient
July 2019
Measures a candidate's ability to monitor and track inventory levels of merchandise on store shelves to maintain supply.
Full results: Highly Proficient
Work style: Reliability — Highly Proficient
September 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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