Naomi Webber

**** ***** ****** ** *** D*

Lakewood, WA 98499

M: 253-***-**** P: 253-***-****

adut38@r.postjobfree.com

PROFESSIONAL QUALIFICATIONS

I have an Associate of Applied Technology Degree in Business Administration, and I am currently attending Southern New Hampshire University online to get my Human Services Bachelor’s Degree with a focus on children and family services. I am experienced in working with a diverse clientele and possess outstanding customer service, administration, management, and strong leadership skills.

PROFESSIONAL SKILLS

Proficient in: MS Office Suites; Database Administration; Spreadsheets and Payroll; Front Desk, Phone Reception; Customer Service and Office Management; Files and Record Management; General Bookkeeping and QuickBooks; and Word Processing and Typing 40+WPM; Wireless Store Management; RQ4 and Sales, Contracts, CARE, ACD, BCCU, Provider One, ACES, Outlook, public service, and data entry.

WORK EXPERIENCE

Customer Service Specialist 2 at Department of Social and Health Services/Developmental Disabilities Administration, 2020 - Present

Contract Facilitation and Customer Service Support Experience

●Managed and processed contracts for new individual providers in Kitsap and Pierce Counties and was the main point of contact.

●Provided agency interpretation and used knowledge of laws, regulations, and processes to resolve inquiries and complaints.

●Answered calls, questions, and complaints regarding the contracting process.

●Provided applicants with contact information for other agencies or departments to obtain licenses, certifications, legal forms, or other applicable documents necessary for contracting with DDA.

●Collaborated with contract staff to build efficiencies and improve processes.

●Provided instruction on contract requirements to individual providers, explaining DDA and agency contracting policies, procedures, laws, and processing timelines.

●Utilized various electronic databases to assist customers and clients. (CARE, ACES, BCCU, Provider One, Outlook, and ACD).

●Supported multiple counties in individual provider contracting, and assisted applicants with completing the contracting process, and at times the renewal process. I also worked closely with case resource managers to resolve provider issues.

●Reviewed individual provider application packets and documents to ensure all contracting requirements are complete and in compliance with agency policies, procedures, and other applicable laws before contracts are signed.

●Scheduled, facilitated contracting appointments, and provided provider contracting online group orientations for new individual providers.

Intake and Eligibility and No Paid Services Experience

●Entered all client application information from all Region 3 counties into CARE (data entry) and prepared working files for Intake and Eligibility Case Resource Managers. Maintained filing systems and upkeep for paper documents. Utilized Campus Ship mail to mail documents and files to other counties. Adhered to all client confidentiality laws. Prepared client information and documents for Administrative Hearings.

Background Check Facilitation and Processing Experience

●Responsible for entering all application information into a web-based Background Check System.

●Responded to background check results in accordance with agency policies, procedures, and other applicable laws.

●Retrieved fingerprint appointment forms and mailed to applicants, and also prepared notification letters for individual providers who were disqualified based on background check results.

●Prepared packets for Administrator when an applicant’s background check result required a Character Competence and Suitability Review.

Administrative, Secretarial, Clerical, and Leadership Experience

●Created contracting application packets, reviewed, sorted, and date stamped incoming contract applications and incoming mail, prepared outgoing mail, proofread material for grammatical errors.

●Ordered and maintained an adequate inventory of office supplies, and processed PPE inventory and employee monthly orders.

●Processed client legal guardianship documents in the system, and routed copies to Case Resource Managers.

●Assisted with the training of new supervisors, and new employees to the intake and eligibility department.

●Covered departments when short-staffed due to employee turnover.

OTHER EMPLOYMENT EXPERIENCE

Wireless Store Manager at Cricket Wireless, 2014 - 2020

Front Desk/Client Services Specialist at H&R Block, 2012 - 2013

Office Assistant/Work Study position at Clover Park Technical College for the Medical Laboratory Technician Program Director, 2011 – 2012

Call Center Billing Specialist at Comcast, 2009 – 2010

Office Manager/Wireless Sales for Indirect Cell Phone Company, McKinley Ave Pro Services, 2004 – 2008, 2009 - 2012

Office Manager for RHADD at Pierce County Juvenile Court, 2002 – 2003.

EDUCATION AND TRAINING

I am currently attending school online for a bachelor’s degree in Human Services.

I also graduated from Clover Park Technical College (December 2012) with my Associates degree in Business Support Services and earned an Office Assistant Certificate from Bates Technical College and a Computer Applications Certificate.