Elite interviewer, focus on customer service, HR, graphic artist
Resume:
NITA FISHER-BROWN
**** ****** **, **** *, San Marcos, Texas 78666
************@**********.***
OBJECTIVE
To find a challenging and rewarding position where I can contribute and become a valuable team member of a growing fast-paced company. Would like to put my extensive skills and customer service experience to use.
On a personal note: I’m energetic and have a desire to keep working. I don’t want to “retire" and give up the work ethic, attitude, aptitude, dependability, and abilities developed over the years. I want to be a
contributing member of a fast-paced company.
EXPERIENCE
RECON MR MARKETING STRATEGY
Fulfill survey contracts on a wide range of subjects geared to reach targeted audiences.
Contact clients for a nationwide campaign concerning the effectiveness of health and prescription drug plans from various healthcare providers and Center for Medicare and Medicaid Services. Very tight screening due to HIPPA laws.
Receive training for each project and the perimeters surrounding the project
Schedule callbacks, language barrier surveys, research phone numbers to locate primary client, deal with negative perimeter family members to encourage access to client
Deal with self-dial and computer-generated calls
Follow scripts verbatim to ensure equal exposure to clients so we don’t have any influence or contact that may cause biased answers
Hired March 2022 to present
FEDEX
Small package handler. Work at hub in Kyle, Texas, scanning small packages for customer and company tracking. Sorting packages for different trailer directions and destinations.
Hired June 2021 to February 2022
CND SIGNS
Administrative assistant to office manager, owner, and other staff members.
Make daily bank deposits via remote deposit
Develop informational charts, including subcontractors, for national account
Purchase all office supplies, paint and materials needed to complete in-house jobs
Develop logs and information charts for all vehicles and other equipment
Answer phones, forward calls, take messages, and check status of jobs
Call customers with updates about job progress and schedule installations
Responsible for all incoming and outgoing shipping needs via USPS, FedEx, UPS, and freight companies
Hired February 2021 and lost job in May 2021 due to reorganization
AMAZON
Worked as merchandise picker and packer to fulfill customer orders. At Christmas worked as gift wrapper
for customer orders
Hired August 2021 and quit in January 2022
KOHL’S
Cashier and customer service representative Worked directly with customers to complete purchases and exchanges
Organized work areas for efficiency and speed
Returned unwanted items to departments for restocking
Greeted customers and helped them find merchandise so they could complete their shopping trips as easily and comfortably as possible, especially during the holidays
Training in the jewelry department to become qualified staff member
Hired Thanksgiving season 2019 and furloughed in March 2020 due to Covid-19.
BEST BANNER SIGN GRAPHICS
Customer service representative, administrative assistant, procurement, human resources & graphic artist
Worked with customers to create custom products through computer software and physical labor
Responsible for all clerical forms, art to produce products in-house and out of house, support other departments as needed
Worked accurately and efficiently to meet deadlines, developed teamwork applications and procedures
Worked directly with customers to resolve issues to customers satisfaction yet stayed within guidelines set by company
Made customers satisfaction my number one priority
Worked with Human Resources to interview, check credentials, train personnel, and oversaw disciplinary procedures and documentation including going to court as needed. Totaled time cards and issued paychecks in CPA's absence.
Developed new programs and products to keep current with marketing trends and customer needs
Responsible for writing and receiving all correspondence, developed filing system for each customer
Dealt with vendors to receive best quality goods at lower price point
Coordinated staff and assigned projects as needed, prioritize jobs per customer needs and due dates
Worked as Production Manager, making sure projects were running on schedule and all supplies were ordered and delivered
Responsible for all shipping via USPS, FedEx, UPS, and freight companies
Filled in and worked for absentee staff
Hired November 1992, business closed 2019 due to medical crisis
EDUCATION
Attended ASU in San Angelo, Texas, 1968-69. Majored in commercial art and premed.
Attended ACC and UT Austin for continuing education classes over the years taking classes for my pleasure in artistic applications and software programs.
AWARDS AND ACKNOWLEDGEMENTS
Developed new products for customers to round out what we offered so we wouldn’t lose customers to other companies for those needs. Retain customers though developing business relationships, problem solving abilities to meet critical deadlines, and customized personal business knowledge
Participated in specialized training and opportunities customized through the federal government in the field of arts and crafts
Design and created custom jewelry and handmade gifts for sale to the public
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