Flight Attendant Customer Service
Resume:
CONTACTS
Address:
Fort Worth, TX
PHONE:
https://www.linkedin.com/in/kater
yna-broome-a198551a4/
EMAIL:
adut1m@r.postjobfree.com
HOBBIES
• Running
• Reading
• Yoga
• Gym
KATERYNA BROOME
EDUCATION
Southern Methodist University (USA)
December 2021- June 2022
Cyber Security program.
Southern New Hampshire University (USA)
March 2022- till present time
Master’s Degree – Digital Marketing
Dnipropetrovsk State Academy of Finance (Ukraine)
September 2006 – July 2011
Master’s Degree - Finance
WORK EXPERIENCE
Cyally
10.10.2022- till present time
SOC specialist
• Responsible for working in a 24 x 7 SOC environment.
• Investigate incidents using SIEM and UEBA
technologies, packet captures, reports, data visualization, and pattern analysis.
• Analyze, escalate, and assist in the remediation of critical information security incidents.
• Improve and challenge existing processes and procedures in a very agile and fast-moving information security environment.
• Participation in an on-call rotation.
• Performing real-time alert monitoring and risk
mitigation.
• Analysis and trending of security log data from a large number of heterogeneous security devices across
different layers.
• Incident Response (IR) support when analysis confirms the actionable incident.
• Threat and vulnerability analysis as well as security advisory services.
• Analyze and respond to previously undisclosed software and hardware vulnerabilities.
SKILLS
• Excellent oral and written
(Ukrainian, English, basic
Spanish).
• Data analytics.
• Google analytics.
• Salesforce
• Marketing automation
• Google AdWords
• Strong leadership skills.
• Knowing B2B and B2C
framework
• Ability to understand how the
business functions.
• Excellent customer service
skills.
• Good analytical and research
skills.
• Linux skills
• Shell scripting
• Archiving and logging data
• Bash scripts
• Cryptography
• Windows administration
• Network security and cloud
security
• Web development
• SIEMs skills
• Digital Forensics (Autopsy)
• Splunk experience
• C2 Matrix
• Azure lab
• Investigate, document, and report on information security issues and emerging trends.
• Integrate and share information with other analysts and teams.
• Participation in security projects and assist network operations and engineering teams.
• Other tasks and responsibilities as assigned by SOC Manager.
• Working with Palo Alto and Meraki firewall
• Proven experience with an enterprise-grade SIEM
platform AlienVault
• Good knowledge of common malware threats and attack methodology
• Knowledge of security methodologies, processes (i.e., Cyber Kill Chain/Diamond Models, and the MITRE
ATT&CK framework).
Careerstaff Unlimited
10.25.2021 – 08.16.2022
Sales Development Representative
• Maintain a self-starter attitude while creating
outreach strategies for new lead generation methods
• Anticipate needs by studying services and conducting market research to identify new leads
• Support senior sales teams and sales representatives on outbound strategies and lead generating efforts
• Attend product training conferences and develop an understanding of our communication infrastructure
• Monitor and attend meetings with prospects while handling the introductions and follow-up with the
sales representatives
• Be the first point of contact for new business
prospects and determine the next steps for each
prospect moving forward
• Establish active communication and engagement
with prospects to create new leads and sales openings
• Collaborate with sales teams by bringing innovative lead generation ideas to each weekly meeting
CarMax
10.17.2020 - 10.20.2021
Sales consulter
• Greet customers arriving at the dealership
• Showcase the dealership’s vehicles and explain their features and warranties to customers
• Answer customer questions about cars, financing and purchase process
• Accompany customers on test drives, collecting licenses and documentation beforehand per best practices
• Negotiate car prices and trade-in values for customers’ vehicles
• Coordinate with the finance department to determine each customer’s financing and ownership options
• Contact past customers to ensure they are satisfied with their vehicles
• Follow up with each customer
• Partnering with 9 different banks regarding credit application and payoffs
FlyDubai Airlines (United Arab Emirates)
Marketing specialist 11.07.2015- 12.06.2017
• Managing existing customer base. Visit weekly, provide marketing flyers, ideas and market updates.
• Prospecting/opening new accounts to meet company objectives and goals.
• Pricing and order-guide building
• Attend all sales meetings and trainings
• a great working relationship with customer service department and operational teams.
• Email marketing with potential investors and customers
• Attending marketing events, setting up company
promotional booth during events
• Setting up marketing events on new destination flights
• Attending promoting events
• Working with B2B framework
• Social media management
10.13.2013 - 11.07.2015
Senior Flight Attendant (Inflight supervisor)
• Supervised and directed other crew members in proper discharge of their duties.
• Assisted flight attendants in doing in-flight tasks as per the company policies and procedures.
• Mentored and developed various crew members while supporting, motivating and communicating effectively with all flight attendants.
• Maintained accurate flight attendant records and correspondence after every flight conducted with junior flight members.
• Directed and assisted passengers in the event of an emergency, preparing passengers and aircraft for landing by following procedures.
• Administered first aid to passengers in distress.
• Responsible for verifying that passengers were in compliance with federal regulations prior to all take-offs and landings.
• Routinely inspect cabin emergency equipment for
compliance with minimum safety requirements.
• Participate in regular crew briefings prior to each flight
(or more often, as needed) regarding flight duration, any expected adverse weather and/or traffic delays, or any other issues affecting planned routes, and shared
accountability for passengers and carry-ons as outlined by the FAA and the company.
• Front-line marketing of airline products and services.
• Direct aircraft evacuation as necessary and provide appropriate assistance in medical.
• Mentor new line flight attendants on company policies and procedures.
• Successfully completed annual requalification,
consistently exceeding company.
• In charge of a debriefing after each flight.
• Serving business class passengers.
TRAINI
Contact this candidate