Sean Harrop

Victoria, BC V*B*V*

adut0v@r.postjobfree.com

+1-250-***-****

Personal Details

Highest Level of Education: Bachelor's Degree

Work Experience

Administration/Compliance Officer

Payline by ICE - Victoria, BC

September 2017 to November 2020

1. Answer emails, customer questions via telephone, and creation of new accounts. 2. Assist the compliance department with background checks and various reporting. 3. Stay current with updating training to combat money laundering. 4. Conducting cost benefit analysis when on-boarding new clients to determine we provide the most competitive rates and remain net positive.

5. Assist in interviewing potential candidates for a variety of roles. Help Desk Analyst/Elements of Service Desk

PharmaCare Help Desk - Victoria, BC

January 2009 to December 2015

1 Assist pharmacies with a wide variety of issues regarding PharmaNet questions as well as providing assistance with hardware and software issues.

2 Assist general public with inquires into deductible limits, plans, coverage of services and policy information.

3 Register and validate documents using our in-house software. 4 Provide solutions for pharmacies, general public, and other Ministry units as the need arises. 5 Constant study of new and existing material to maintain the high degree of accuracy and the ability to provide the most current and relevant information. 6 Provide technical support regarding connections and basic troubleshooting for clients. Customer Service Representative

Money Mart - Victoria, BC

January 2008 to December 2008

1 Handled inbound calls from clients and stores to help facilitate speedy returns for clients. 2 Helped in processing returns for clients.

3 Troubleshooting for returns that were rejected due to information incorrectly or incompletely entered within the system.

4 Worked with co-workers to answer any questions as quickly as possible to keep queues down to a minimum.

Customer Service Representative

Bank of Montreal - Victoria, BC

January 2006 to December 2007

1 Conducting day to day business and personal banking transactions, including; deposits, withdrawals, transfers, and a vast number of other special needs. 2 Filing and categorizing business and personal files for clients. 3 Preparation of statements and cheque returns for clients. 4 Suggested new or more efficient products for clients; i.e. banking plans, credit solutions, investment opportunities

5 Daily balancing and cash reconciliation.

Assistant Front Office Manager

Sandman Hotel - Regina, SK

January 2004 to December 2005

1 Preparation of invoices and cheques for head office and corporate clients, billing of corporate clients and maintaining the client database.

2 Night Audit - summarized and closed the daily transactions and prepared reports for the General Customer Service Representative

Startek - Regina, SK

January 2003 to December 2004

1 Implementation of policies and procedures in accordance with Startek and AT&T policies for customers calling in for assistance.

2 Extensive knowledge of the systems requires for the assistance of customers and the ability to resolve issues in a timely and efficient manner.

3 Troubleshooting of problems arising from a variety of customer and product related issues. 4 Adherence too quality standards and guidelines.

Manager, Front Office Manager and Sales Manager.

Sandman - Reg

January 1997 to January 1999

3 Resolved customer complaints and concerns as well as make them comfortable for the duration of their stay.

4 Liaison between staff and upper management.

5 Awarded commendations from management on my ability to ensure the quality of the guests stay. Education

Bachelor of Fine Arts in English in English

University of Regina - Regina, SK

1998 to 2000

Skills

• Microsoft Office 365 (10+ years)

• File and account Auditing (2 years)

• English (native), Editing, writing (10+ years)

• Data Analysis

• Compliance Management COMPUTER SKILLS Operating Systems: Windows 98, 2000, XP, Windows 10, Office 365. Software Applications: MS Word, Word Perfect, MS Excel, MS PowerPoint Other: HTML and web page construction

• Operating Systems

• Databases

• Writing Skills

• Technical Support

• Linux (Less than 1 year)

• Help Desk (5 years)

• MySQL

• Computer Networking

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