CDL delivery driver/ linehaul

JOHN WRIGHT

**** **** ******* ** ******* CA,***** · 775-***-****

adut0t@r.postjobfree.com

A highly professional individual with over 24 years in a supervisory/ management capacity in the grocery store and customer service industries. Management experience includes profit and loss responsibility, controlling expenditures, increasing sales, improving team performance, and all activities of personnel supervision. Also, ensuring employee compliance with all policies and established procedures, and developing and maintaining a focus on providing excellent customer support/ service and resolving any conflicts or problems. EXPERIENCE

I

I

10/22022 to Present

DRNERCD~Y~ow/Readyway

Llnehaul

7 I 2022 to 10/2022

DRNERCD~ XPO

6/2021 TO PRESEN T

DRIVER CDL, NICHOLAS AND COMPANY

Giving outstanding customer service. While delivering all your restaurant products needs. While driving class A,CDL tractor trailers. Performing pre -trip and post trip on all vehicles. Also using zebra scanners for accuracy and invoicing. With monthly on line training.

10/09/2014 TO 6/2021

ASSISTANT GROCERY/RECEIVING, SMITH'S FOOD AND DRUG Created an outstanding customer experience through exceptional service. Established and maintained a safe and clean environment that encouraged our customers to return. Achieved sales and profit goals established for the department, and monitored and controlled all established quality assurance standards. Assisted in directing and supervising all functions, duties and activities for the department. Supported the day-to-day functions of the Grocery operations. Embraced the Customer 1st strategy and encouraged associates to deliver excellent customer service. Demonstrated the company's core values of respect, honesty, integrity, diversity, inclusion and safety of others.

02/2003 TO 07 /2014

ASSISTANT STORE MANAGER/OVERNIGHT ASM, WINCO FOODS Managed/ supervised all aspects of the daily store operations including (but not limited to) the following: Selected, purchased, priced, merchandised, maintained inventory and reporting of goods sold. Display set-up and placement throughout the store. Developing and maintaining relationships with various vendors and merchandisers. Hiring and coaching of new store employees and all Department Heads. Handled and accounted for all cash handling, balancing, and reporting. Responsible for calculating and maintaining labor "target" hours based on projected sales forecasts. Daily supervision of 120+ store employees.

Worked closely with the general public and other outside services pertaining to the daily operations of the store.

Assisted Manager in supervising, motivating, coaching, training and hiring of Department personnel. Assisted Manager in monitoring employee performance, and recommended personnel action (hiring, firing, layoff and disciplinary action).

Assisted Manager in scheduling personnel according to coverage needs and service level. 1996 TO 2001

LEAD GROCERY CLERK, WINCO FOODS

Assist management with the operations of the store by performing clerk duties in the grocery department. Assisted assigned employees in the performance of their tasks as appropriate. Sought opportunities to welcome, engage, serve and thank customers. Maintained and encouraged an atmosphere of friendly, enthusiastic customer service with an emphasis on taking care of the customer, which included handling customer complaints and requests, approving checks, selling gift certificates, issuing refunds, receiving returned check payments and answering any questions the customer must have. Continuously monitored area activities, including customer traffic flow, coverage of checkout lanes, etc. Monitored arrivals, breaks, lunches and departures of employees in grocery department. Monitored cashier money handling procedures and assisted with scan system procedures (i.e. UPC codes not on file, scan pricing errors, etc.)

1996

NIGHT CREW STOCKER, WINCO FOODS

Maintained the quality condition of all products; stocked, rotated, and faced product; discarded outdated and spoiled products and maintained stockroom.

Maintained a safe, secure and sanitary work environment. Ordered products, cut cases, stacked, priced and marked merchandise. Built product displays and operated related equipment such as hand trucks and pallet jacks. Performed checking duties with an emphasis on providing friendly, courteous, customer service. Trained other employees.

1995 TO 1996

MAINTENANCE CLERK, WINCO FOODS

Maintained a clean and safe environment throughout the store for customers and employees performing cleaning tasks regularly and on an as needed basis. Maintained safe spill free floors (sales floor, backroom, restrooms, office, breakroom, etc.) by sweeping and mopping and maintained sweep logs.

2000 - 2001

VALET, JOHN ASCUAGA'S NUGGET

Responsible for valet parking of guest vehicles and handling of luggage; greeting of guests and maintaining customer relations.

PROFESSION AL COURSEWORK

160 Driving Academy Class A CDL 4\21\21

WinCo Academy

Participation and completion of WinCo's Leadership Development Program. Other courses: Crucial Confrontations which consisted of lesson~ in leadership skills and communication and team building exercises.

Preventing Harassment and Discrimination.

Understanding Risk Management and Labor Practices.

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