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SHARON TRACY-O’BRIEN

adusxx@r.postjobfree.com 754-***-**** Mount Laurel, NJ 08054

Summary

Experienced in credit, collections, settlement negotiations, credit bureau reporting in the banking and finance fields.

Management skills

Skills

@ Management © Debt Settlement

© Collections © Negotiations

Experience

Credit Counseling Inc Sunrise, FL Hired, trained, managed and monitored settlement case managers

Settlement Manager Decreased average settlement from 50% to 41%

06/2005 - 01/2014 Tripled number of monthly settlements

Brought in 3 major debt buyers

Negotiated settlements with creditors, attorneys, collection agencies

or credit buyers

Created training manual

Initiated changes in software program to better serve our clients

Aurafin Tamarac, IA © Account reconciliation

Sr. Customer Service & Collection © Released orders based upon collection of past due balances

Representative e

08/1998 - 02/2001

Customer Service

Worked with Sales, Return and Credit Departments

Education and Training

Burlington County Community College Burlington, NJ

Certificate Program in Business/Economics

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