JEANNETT REGALADO

Rialto, CA *****

adusra@r.postjobfree.com

+1-909-***-****

Authorized to work in the US for any employer

Work Experience

HR Analyst

Accenture - Rialto, CA

August 2021 to Present

Working with Kaiser Permanente as a Hr analyst helping employees with answering questions and inquiries of their

medical or leave cases, also handling escalation and answering to 30 to 40 calls a day take from 5 minutes to an

hour depending on the case and the situation. Working with FMLA and inquiring about Medical leave of absence and

up to Industrial leaves, working with payroll and submitting coding for Managers together with PI pay integration with

EDD . Providing with Kaiser Permanente Employees with the best knowledge possible for them to have a smooth

experience on any leave and of situation they may have while with pay and with EDD

Life Insurance Agent

Primerica - Rialto, CA

July 2019 to Present

Life insurance agent mortgage agent helping people with any sort of issues may have into getting life insurance and

or mortgage

pre 30's customer service rep

Veros Credit - Santa Ana, CA

June 2016 to September 2017

auto finance company, dealing with 1 to 30 days passed due .

handling customer inquiries and issues . Inbound and outbound calls taking 100 calls or more per day . making the

clients current and of trying to assist with making them up to date with their vehicle loan. meeting quota $250,000 per

day collection specialist handling auto finances. Skip tracing dealing with delinquent accounts

Data Entry Clerk and Customer service representative

HOUDINI INC. / WINE COUNTRY GIFT BASKETS - Fullerton, CA

November 2015 to May 2016

Responsibilities

Resolve any problems that customers have. Data entry answering phones. Placing orders

Accomplishments

Learned a new system within a week to have excellent customer service.

Operations manager

towne place suites - Anaheim, CA

August 2013 to June 2014

Responsibilities

Operations manager in charge of ALL employees. Solve guests' inquiries and any issues. In charge of inventory on a

monthly basis. Do monthly meetings about safety hazards.

Accomplishments

We went through a full renovation to the hotel. Got our Hotel out of the red zone.

Skills Used

Skilled in doing various things at once. As well as demonstrating how to communicate with various people.

Education

High school or equivalent

Skills

• Bilingual Spanish (10+ years)

• Microsoft Office (5 years)

• Microsoft Excel (5 years)

• Data Entry (6 years)

• Lending skip tracing delinquent accounts (3 years)

• Telemarketing

• Negotiation

• Human Resources

Languages

• Spanish - Fluent

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