TARA WILLIAMS

CAREER OBJECTIVE

Experienced medical office receptionist with over 7 years experience in working within hospital/clinic setting. Seeking to take next career step with a highly respected healthcare organization dedicated to producing positive patient outcomes and delivering exceptional customer service. CAREER OVERVIEW CORE STRENGTHS Strong organizational skills Active listening skills Seasoned in conflict resolution Courteous demeanor Energetic work attitude Telephone inquiries specialist Customer service expert Opening/closing procedures EXPERIENCE

KELSEY-SEYBOLD CLINIC, Pearland, Texas

Ambulatory Service Representative II, Apr 2016 - Present KELSEY-SEYBOLD CLINIC MAIN CAMPUS, Houston

Ambulatory Service Representative, Nov 2014 - Present 1014 N. Arcola St, Angleton, TX, 77515 * 979-***-**** * adusqn@r.postjobfree.com

• Relaying information regarding wait time to patients. Answering questions and provides assistance to patients either directly or by referring them to the appropriate person/department.

•

• Assisting with filling out forms and paperwork required by the clinic.

• Updating patient demographics and insurance information in Epic. Obtaining necessary corporate accounts/Worker's Compensation information and ensure proper billing and reporting, including printout of account information and employer instructions.

•

Processes check-in and check-out in Epic system allowing for immediate charge entry into the accounts receivable system. Requires knowledge of all Epic functions.

•

Collects appropriate fees, co-pays, deductibles and co-insurance amounts as determined and documented by the financial review personnel.

•

Issues receipts for all monies received. Performs reconciliation procedures in Epic system within 48 hours of date of service, ensuring that accurate charge capture and all revenue generating patient encounters have been closed.

•

Processes registration of new patients including name search, pseudo number conversion and account set up with insurance, demographic information and scans insurance card into Epic.

•

• Schedules appointments in the computer system following clinic standards and procedures.

• Schedules ancillary appointments providing instructions and preps when necessary.

• Confirms future appointments one day in advance of appointment or as directed by site management. Performs cash control procedures for daily accounting of opening cash drawer and balancing of end of day totals.

•

Accepts responsibility and is accountable for all job duties. Learns, masters and keeps abreast of job specific skills, applications and procedures, to maintain and/or improve job performance. Seeks new knowledge. Demonstrates technical expertise and shares job knowledge as appropriate for position.

•

• Experience (General Surgery/Plastic Surgery) Front desk preceptor

• Excellent customer service

• Cash handling& collections

• Patient registration appointment scheduling medical billing (general surgery) charge entry/capture (daily) Experience & knowledge of managed care Commercial Insurance verification general surgery HMO,PPO,EPO

(procedures in office) Explanation of benefits; Deductibles, Co-Insurance and Out-Of-Pocket verification

•

• Work-que daily correction (General Surgery, Plastic Surgery)

• End of month work-que/encounters

Ambulatory Service Representative II, Nov 2014 - Aug 2016 BRAZOSPORT REGIONAL HEALTH SYSTEM, Lake Jackson, TX PATIENT ACCESS REPRESENTATIVE, Jun 2008 - Oct 2014 EDUCATION

BRAZOSWOOD HIGH SCHOOL

Lake Jackson, TX

(Jan 2007)

BRAZOSPORT COMMUNITY COLLEGE

Lake Jackson, TX

HIGH SCHOOL DIPLOMA (Jan 2001)

ADDITIONAL SKILLS

• Procedure verification

• Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.

• Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.

• Advise customers of necessary actions and strategies for debt repayment. Persuade customers to pay amounts due on credit accounts, damage claims, or nonpayable checks, or to return merchandise.

•

• Answer customer questions regarding problems with their accounts.

• Record information about financial status of customers and status of collection efforts.

• Receive payments and post amounts paid to customer accounts. Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information

•

• Guaranteed positive customer experiences and resolved all customer complaints

• Cross-trained and provided back-up for other customer service representatives when needed

• Obtaining quality patient demographic information Providing financial counseling and collection

• Maintaining medical documentation Verifying Patient Insurance, Pre-Registration : Women/Center/Labor& Pre-Registration: Labor and Delivery, Same Day Surgery, ER accounts Providing excellent customer service and communication

•

• Obtaining quality patient demographic information

• Providing financial counseling and collection

Verifying patient Insurance, Pre-Registration : Women/Center/Labor& Delivery Pre-Registration: Labor and Delivery

•

• Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.

• Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.

• Advise customers of necessary actions and strategies for debt repayment. Persuade customers to pay amounts due on credit accounts, damage claims, or nonpayable checks, or to return merchandise.

•

• Answer customer questions regarding problems with their accounts.

• Receive payments and post amounts paid to customer accounts.

• Fax

• Benefits

• Cash handling

• Client

AWARDS

• Excellent Customer Service

• Documentation

• Financial/Collection

• Insurance

• Medical billing

• Meditech

• Office

• Receptionist

• PBX

• Central Region's top collector Kelsey -Seybold Clinic 2017

• 2021 Quarter 2 VP Award Winner for Top Collector for Medium Clinics

• Central Region's top collector Kelsey -Seybold Clinic 2018

• Central Region's top collector Kelsey -Seybold Clinic 2019

• Central Region's top collector Kelsey -Seybold Clinic 2020

Contact this candidate