Ny 1 Customer Service

LYDIA A. BACHMANN

** ******** ******, ***. * Cornwall, NY 12518 845-***-**** E-mail: ************@*****.*** SUMMARY OF QUALIFICATIONS

Extensive experience in health records management, medical coding and billing. Well-versed in collections and medical terminology. Thorough understanding of CPT-4 and ICD-10. Developed expertise in patient referrals, insurance benefits, commercial and private carriers. Multi-tasking details oriented individual who can function well independently or as part of a team. Possess strong interpersonal, organization analytical and communication skills.

SELECTED ACCOMPLISHMENTS

COMPOSED financial letters on the patients’ behalf facilitating the reconciliation of hospital charges and medical insurer payment obligations

GUIDED patients and families in crisis situations in the emergency room SECURED transportation for patients discharged from the ER confused by the trauma of their experience TRAINED new staff on computer system utilization significantly improving efficiency EDUCATED patients and families on the importance of medical forms in the ER to expedite treatment and provide proper triage

EXPERIENCE

AAA Northeast Newburgh, NY 5/18-1/22

Member Service Counselor I Auto Service

. Analysis Problem Solving & Solutions in regards to emergency roadside assistance.

. Use of navigation systems, Policies, Procedures, & Tools, Remote access

. Set up memberships, added members, cancellations, and processed payments

. Provided members with general information and selling the different membership levels of the company Montefiore St. Luke’s Cornwall Hospital Cornwall, NY 8/03-10/16 Health Access Management Associate

Greeted and provided financial counseling for emergency room and inpatient services

Entered demographic and medical insurance

Completed claims paperwork processing

Coded and billed medical claims for varied hospitals and nursing facilities

Verified patient appointments; identified and resolved patient billing and payment issues

Updated patient medical, financial and demographic information

Determined patient insurance coverage, deductibles, insurer payments and outstanding balances

Responded to patient and provider queries. Processed medical authorizations for inpatient and outpatient services.

EDUCATION

LIU CW POST Brookville, NY 1/96

BS in Healthcare Administration

AFFILIATIONS

American College of Healthcare Executives

Member

1199 SEIU Benefits & Pension Fund

Delegate & Member of the Contract Negotiations Committee AWARDS

Received 5 and 10 year Stellar Service Awards for outstanding Customer Service AAANORTHEAST Five Diamond Award Recipient

Certificate of Appreciation for continued hard work and the highest in membership enrollment for year the of 2020-2021

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