CPhT

OBJECTIVE

Customer service-oriented team player with eight years’ experience in pharmaceutical industry with experience in specialty and retail pharmacy. Strong desire to assist people and utilize attention to detail. Integrity and effective communication, time management and organizational skills.

SKILLS

*Reliable

*Attention to detail

* Efficient

* Customer Service

* Professional

* Knowledge of medical terminology

* HIPPA compliance

* Keeping Inventory

* Fast typing

* Processing Payments

* Data Entry

SUSAN SEXTON

MOUNT AIRY, NC 27030

336-***-****

adusq4@r.postjobfree.com

INTERNET PROVIDER: SPECTRUM UPLOAD SPEED: 50MBPS DOWNLOAD SPEED: 50MBPS

EXPERIENCE

Certified Pharmacy Tech/Call Center Praxis RX Specialty Pharmacy August 2020 – August 2022

-Communicate with prescribers to verify medication dosages, refill authorizations and patient information.

-Answer incoming phone calls and address questions from customers and healthcare providers. As well as place outgoing calls to patients to schedule medication delivery of their specialty medication(s), including cold chain medications.

-Communicate with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists. Solve customer problems over telephone by providing assistance with placing orders, navigating systems and locating items. This includes Fed Ex medication deliveries.

-Follow internal process and procedures to ensure activities are handled in accordance with departmental and company policies/procedures. Including all HIPPA health and safety standards are protocols are met.

-Serve as Subject Matter Expert (SME) by providing support to other coworkers, cross divisional teams and customers by helping to resolve any outstanding issues within the assigned functions

-Train and assist new hires and other coworkers on specialty drugs in order to provide exceptional customer service and patient care in in accordance with policies and quality assurance.

-Ability to work multiple programs at once to perform data entry, patient portal info, as well as third party issues. Programs include EPS System, Microsoft Word and Excel Sheets

Certified Pharmacy Tech/Call Center Covance Specialty Pharmacy/Optum/UHG March 2019– August 2020

-Communicate with prescribers to verify medication dosages, refill authorizations and patient information.

-Answer incoming phone calls and address questions from customers and healthcare providers. As well as place outgoing calls to patients to schedule medication delivery of their specialty medication(s), including cold chain medications.

-Communicate with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists. Solve customer problems over telephone by providing assistance with placing orders, navigating systems and locating items. This includes Fed Ex medication deliveries.

-Follow internal process and procedures to ensure activities are handled in accordance with departmental and company policies/procedures. Including all HIPPA health and safety standards are protocols are met.

-Serve as Subject Matter Expert (SME) by providing support to other coworkers, cross divisional teams and customers by helping to resolve any outstanding issues within the assigned functions

-Train and assist new hires and other coworkers on specialty drugs in order to provide exceptional customer service and patient care in in accordance with policies and quality assurance.

Certified Pharmacy Technician CVS Jan 2014 – March 2019

-Help pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.

-Stock, label, and inventory medication to keep accurate records.

-Solve customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.

-Coordinate verification and filling daily prescriptions in high-volume retail pharmacy environment.

-Consult with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.

-Restock pharmacy shelves with current merchandise to drive consistent peripheral sales.

-Set up and modify patient profiles to include current information such as medications and insurance details.

-Collect co-payments or full payments from customers.

-Answer incoming phone calls and address questions from customers and healthcare providers.

-Maintain drug inventory levels by ordering necessary medications and supplies.

-Communicate with prescribers to verify medication dosages, refill authorizations and patient information.

EDUCATION

Associates Degree in Science May 2002 GA Perimeter College

Certified Pharmacy Technician Active since May 2017 Pharmacy Technician Certification Board

Registered Pharmacy Technician Active since 2014 State of Florida Division of Medical Quality Assurance

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