Rosalia Serrano

904-***-****

aduspr@r.postjobfree.com

Work Experience

Patient Access Representative

Baptist Medical

Jacksonville, FL

****-****

• Greeted patients, guests, and customers over the phone or in-person

• New patient preparation and scheduling

• Supported compliance policies

• Register patients’ paperwork and transactional statements

• Obtaining and maintaining medical records

• Verifying insurance

Freelance Translator and Interpreter

Self Employed

Jacksonville, FL

2017 to 2020

I work at home on my own as a translator/Interpreter I convert material from one language to another, schedule a meet either in person or by phone as well as written texts. Translate various types of documents: personal, medical, legal deeds, or even wills.

Bilingual Leasing Consultant / Customer Service - Temporary

BG Staffing Jacksonville, FL

2004 to 2016

• Work with property managers and owners of the Apartment Community to find good tenants for their property.

• Assisted existing tenants with maintenance requests and customer service needs

• Met with vendors, take rent payments, showcase apartments to potential prospects

• Entered all information in the system of prospects information obtain all pertinent documentation for lease terms, meet with the prospects to go over leases. Inbound calls of 60 Outbound calls of 75 all prospect related.

Bilingual Vendor Account/ Customer Service Representative Team Lead

MSC Optimal Care

Jacksonville, FL

2010 to 2011

• Coordinated transportation for injured employees on workman's compensation.

• Inbound calls 100 and Outbound calls of 80.

• Negotiated rates and mileage for the Western Region of the United States.

• Team leader for a group of eight employees, supervising, counselling, overseeing, organizing employees’ schedules.

Bilingual Receptionist/Sales Export/Customer Service

Dacco Transmission Parts

Florence, AL

2009 to 2010

• Set up Bilingual Call Center Team of 5 employees, took orders over the phone and input them into the corporate system.

• Verify delivery cargo, take payments, Track orders for export merchandise

• Verify merchandise parts to be exported to Central America and Mexico.

• Provided support and submitted orders

• Took averagely 85 inbound/outbound calls a day

Education

University of New Mexico

AA in Liberal Arts

Panama Canal College

Certifications and Licenses

Certified Nursing Assistant (CNA) PRN

May 2001 to May 2002

Licensed Practical Nurse PRN

August 2002 to February 2000

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