Customer Service Desk Clerk
Resume:
Johnna
Morrow
*************@*******.***
www.linkedin.com/in/johnna-
morrow-364930251
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Very much a team player that has a strong customer service rapport.
Skills
• I have a strong rapport with customers
• Good at understanding customer needs
• Efficient and Detail-Oriented
• Upbeat and Positive Personality
• Critical Thinking
• Calm And Professional Under Pressure
• Multi-Line Phone System
• MS Office
• Work remotely
• Honest person
• Assist customers over email chat
• Problem Solving
• Spreadsheet Data Tracking
• Understanding Customer Needs
• Customer Service
• Computer proficiency
• Responding to Difficult Customers
• Verbal and Written Communication
• Assisted customers click to chat
• Assisted customer per phone call
Experience
APRIL 2022– PRESENT
CSR / Sitel (Liberty Mutual) Fort Smith (Remote)
Answer calls and assist customers with payments and help find the best payment to help with their budget. Answer basic insurance questions.
OCT 2021 – APRIL 2022
Desk Clerk /Holiday Inn Express, Clarksville, AR
Checking customers in to their rooms, taking payment, answering phones, cleaning to keep place looking good for customers. Customer service
April 2016 – Feb 2022
Balancing Analyst/Bank OZK, Ozark AR
Balance monthly GL’s, Assist teller’s w/ outages, setup transfers on customer accounts. Take payments for bounce proof checking that never was paid. 2
Education
MAY 1999
Diploma / Westside High School, Coal Hill, AR
MAY 2001
Degree in Lab Tech / Votech, Ozark, AR
Activities
I am a family-oriented person that loves to camp and spend the weekend riding with my family and friends. We all get together and take a vacation one a year due to use being one big family. So back to the first question this is why I feel I am a very much a people person and go out of my way to help them.
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