Office Assistant Customer Service

Rhonda Pepper

Office Manager

Indianapolis, IN

A highly resourceful, energetic and competent medical front office assistant with over ten years experience of providing the highest standard of patients and administrative support. Possessing a proven ability to deal with all aspects of front office duties and able to handle competing demands professionally and efficiently.

Authorized to work in the US for any employer

Work Experience

Patient Customer Service Representative

Centers for Ears Nose Throat and Allergy -CENTA - Carmel, IN July 2016 to August 2017

•Answer all phone calls professionally, courteously, and compassionately

•Make appointments for services as requested by canceling and rescheduling appointments as necessary

•Ensuring customer satisfaction and assisting them with issues/concerns related to their health.

•Entering patient information into a customer information system.

•Make phone reminders to patients for the next day appointments.

•Represent patients at management and policy meetings to recommend ways of reducing liability and improving health care quality.

Office Manager

Philip D. Zaneteas, PH.D., M.D. Inc - Indianapolis, IN February 2011 to April 2016

• Supervise front office assistant, receptionists, and medical assistant

• Politely greet patients and visitors.

• Assist physician and medical staff with reports, faxing, and correspondences.

• Transmit test reports, and medical records by mail, e-mail, or fax.

• Operate office equipment such as voicemail messaging systems, faxes, scanners, computers and other technology.

• Interview patients to complete documents.

• Answer various office inquires.

• Schedule staff for days off and vacations

• Answering telephone calls and dealing with face to face inquires.

• Registering new patients for testing.

• Enter and verify that all patient demographics and billing information are correctly entered and verified at the time of check in.

Medical Assistant to the Medical Director

Rehabilitation Hospital of Indiana - Indianapolis, IN December 2003 to December 2010

• Maintain the doctor daily calendar.

• Prepare doctor for team conference.

• Screening inquires for the doctor and medical staff.

• Register new patients for testing.

• Schedule appointments for patients.

• Arrange follow-up appointments for patients with hospital and other healthcare professional.

• Make sure that medical testing room is fully stocked with essential supplies.

• Check patients in and out.

• Prioritize and organize heavy workload.

• Prepare documents in MS Word, Medtech.

• Update and maintain patients medical records file.

• Ensure accurate transcription of medical testing reports.

• Order medical and office supplies.

Unit Secretary

Rehabilitation Hospital of Indiana - Indianapolis, IN August 1998 to November 2003

• Accurately entering physician's orders into a computerized database.

• Strong written and verbal communication skills.

• Provides clerical services for the patient care unit.

• Maintain supply inventories and routine inspections.

• Communicate professionally with all patients, visitors, physicians, and staff. Centralized Therapy Scheduler

Rehabilitation Hospital of Indiana

June 1997 to July 1998

• Schedule all In-patients for Occupational, Physical, and Speech Therapy.

• Accurately process the written orders and enters appointments into the scheduling system.

• Provides assistance to Occupational, Physical, and Speech Therapists.

• Demonstrate excellent customer service skills.

• Maintain daily patient's schedules.

• Responsible for coordinating Therapy Staff for call in and to find staff to come in to assist.

• Attend all meetings to discuss the needs for patients and Therapists. Unit Secretary

Methodist Hospital

July 1974 to May 1997

• Prioritizes and transcribes doctor/nursing orders in a timely manners

• Communicate with patients, visitors, and hospital staff in a friendly, caring and professional manner.

• Answers phone utilizing customer service principles.

• Relays accurate pertinent information to nurse, physicians, managers and other departments in a timely manners.

• Order replacement of stock supplies and inventory. Education

High School Diploma

Harry E. Wood High School

June 1974

Skills

• Microsoft office, Customer Service (10+ years)

• Call Center (10+ years)

• Customer Service (10+ years)

• Customer Care (10+ years)

• Customer Support (10+ years)

• Medical Receptionist (10+ years)

• Medical Scheduling (10+ years)

• Insurance Verification

• Medical Records

• Medical Office Experience (10+ years)

• Hospital Experience

• HIPAA (10+ years)

• Hospital Experience (10+ years)

• Medical Office Experience (10+ years)

Assessments

Patient-Focused Care — Proficient

March 2019

Measures a candidate's ability to address concerns and use sensitivity when responding to needs and feelings of patients.

Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Contact this candidate