Skills

●Types ** WPM

●Microsoft Word, Excell, Outlook, Teams, proficient.

●HIPPA Knowledge

●Sales

●Customer Service

●Technical Support

●Remote Working

●Multi- Phone Line

●Multi- Computer Monitor

Experience

October 2022- Current

Customer Service Representative TSYS Remote

●Received 150+ inbound customer calls regarding credit card transactions and statements.

●Reviewed and submitted dispute/ fraud documents for completeness and accuracy.

●Approval or denial payment at point of sale.

●Reported lost/stolen cards to Visa and/or MasterCard and issued new cards.

●Properly disputed fraudulent transactions on account statements and initiated the investigation to determine if customers received chargeback.

August 2021- March 2022

Customer Care Representative I Anthem Inc. Columbus, GA Remote

●Provider Relations Representative supports, develops and maintains service relationships with all participants (physicians, providers and administrators) of a provider network.

●Responds to electronic and direct inquiries from clients about policies, rates, changes, referrals, eligibility, credentialing.

●Assist with claim status, adjustments, grievance, appeals

●Follow all HIPPA guidelines to verify identify

●Respond to daily email work list and correspondence with providers

March 2021- June 2021

Customer Service Representative TSYS Columbus, GA

●Received 150+ inbound customer calls regarding credit card transactions and statements.

●Reviewed and submitted dispute/ fraud documents for completeness and accuracy.

●Approval or denial payment at point of sale.

●Reported lost/stolen cards to Visa and/or MasterCard and issued new cards.

January 2017– April 2019

Receptionist Federal Work Study Benedict College Columbia, SC

●Greet and welcome guests in person and on phone; answer and direct inquiries to the designated department.

●Maintain log books, including sign-in/out logs, front desk expenditures, and calls received.

●Pick up and sort daily incoming correspondence and deliver sorted mail to addressees.

●Maintain executive managers’ calendars by planning and scheduling conferences, teleconferences, and travel.

●Develop and utilize effective filing and retrieval systems, and maintain office supplies by placing orders and evaluating new products.

●Manage the front office reception area by cleaning and organizing the desk and visitor lobby.

Education

High School Diploma May 2015

●Shaw High School: Columbus, Ga

Associate of Applied Science May 2024

●Columbus Technical College: Columbus, GA

Major: Diagnostic Medical Sonography

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