Data Entry Service Representative
Resume:
Marie Andrews
Loan Officer
Mesa, AZ *****
**************@*****.***
Looking for a company I can build my career around and retire with, a well-established company, that appreciates a hard working individual with a passion for satisfaction in the work place. A family oriented company that can offer opportunities for advancement to shining employees. Abilities
• Extensive Encompass experience. Sales Force knowledgeable, efficient with operating Optimal Blue and Velocify, capable of operating original business technology products ; fax, multi platform printing/ scanning system, 10-key, and a multi-line phone. Microsoft Word, Excel & Outlook certified. Years of proven success working remotely, managing daily task, priorities, and time management. Authorized to work in the US for any employer
Work Experience
Licensed Customer Service Representative
American Financing Corporation - Denver, CO
February 2022 to May 2022
Take incoming calls and complete applications for borrower including permission to pull credit. Set up appointment for Mortgage Consultant to give borrow a call back. Make outbound calls when phones were quiet, leave voicemail, send text and emails. When asked occasionally call borrowers and give them verbal denial due to low credit scores, give them tools to help get scores up to lendable levels. Track all appointments set and all outbound calls made. All done with excellent customer service skills. Loan Officer
Right Start Mortgage - Tempe, AZ
October 2021 to January 2022
Call provided leads and leave voice mails. When I was able to get someone on the phone, go over beneficial options and financial goals. Sell them on new loan. Loan Officer
Cardinal Financial Company - Gilbert, AZ
October 2019 to February 2021
Originate and maintain my loan pipeline generated from various marketing leads provided by my employers. Maintain a high level of communication and follow up with all parties involved in the loan process. I also had several self generated leads due to previous clients finding me through NMLS as well as generated self business through outreach and some self marketing. Loan Officer
Fay Mortgage, LLC
June 2018 to October 2019
Originate and maintain my loan pipeline from current company servicing clients, as well as various outside leads company provided. Communicate successfully with all parties involved throughout the loan process. I jumped into sales originating without any formal training. I got on the phones and enjoyed helping people save money.
Banking Sales Assistant
LoanPal - Mesa, AZ
August 2017 to February 2018
I assisted my L.O. by making sales calls to previous clients. I encouraged them to refinance with Loan Pal, by introducing new programs and explaining the benefits they have with refinancing their homes through Loan Pal. My main goal was to update their file in Encompass, pull their credit, and make an appointment for my L.O. to call them at a later time. Within this process I found out that I was excellent at sales! Licensed Loan Officer Assistant
Residential Mortgage - Anchorage, AK
May 2014 to June 2017
I am a licensed Loan Originator Assistant for a top producing originator, for a company that I was previously employed with. I take loan applications; help set the file up for processing as well as keep in contact with clients to ensure we have everything that is needed to keep the loan process running smoothly. I also double as the front desk/administrative assistant for the office, where I am the first point of contact for all of the clients. I order supplies and ensure it is kept organized, neat and clean. Processing Assistant
Residential Mortgage - Anchorage, AK
June 2013 to February 2014
I started as a front desk receptionist were I announced clients, and copied documents. As a loan processing assistant I did verifications of employment, rent, deposits, as well as request for certifications of eligibility through the VA. I ordered appraisals for various types of loan programs, I also ordered tax transcripts, requested FHA/HUD 184 case numbers, CAIVRS/LDP/GSA's, etc. I did all the aspects required to get the clients loan prepared and underwriting. This required a lot of follow-up, attention to detail as well as organizational skills.
Education
High school diploma
Skills
• Loan Officer Experience
• Loan Origination
• Credit Analysis
• 10 Key Data Entry
• Management
• Pricing
• Underwriting
• Escrow
• Analysis Skills
• Sales
• Financial Services
• Fair Housing Regulations
• Banking
• Sales Management
• Negotiation
• Market Analysis
• Office Management
• Mortgage Servicing
• Salesforce
• Lending
Certifications and Licenses
NMLS
NMLS 1194065
MLO
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