Passenger Service Assistant

Sylvia Nyambura Nganga

**** ******* ** ** ******, Wa 98498 (253) 329- 0229 **************@*****.***

Education

●Mount Tahoma High School Tacoma, WA

●Graduated June 8th 2018

●3.5 GPA Took 4 AP classes

●Involved in renaissance a leadership program

●Eastern Washington University Cheney, WA

●Northwest university Kirklan,WA

Skills

•Attentive

•Organized

•Leadership

•Foreign Language

•Planning / Event Planning

•Teamwork

•Adaptability

Experience

2010- Present

Volunteer work Tacoma

Spent hours doing different things for the community such as packing meals for families in Haiti and replacing mulch at Wapato park. I ran a food drive called we scare hunger for the low based income families in Tacoma with my fellow renaissance classmates. I also volunteered at a local kindergarten in Tacoma to help out with the kids and teachers as a teacher assistant.

July 2019-August 2019

Victorious secret Pink Tacoma Mall

Part time seasonal retail associate making sure customers come in and get what they need. I would size customers, work at the cash wrap checking out customers and I would stock up on what is needed upfront.

September 2020-August 2021

Bath and body works Tacoma central

Part-time retail associate at Bath And Body Works I would help customers personalize what they want from the store, restock what is needed in the store from the back in the front, check out associates and customers.

November 2020- December 2020

Pacsun Tacoma mall

Part time seasonal associate helping out with customer rush,Counting what customers were inside and only letting a few in because of Covid, Checking on customers in the fitting room and folding clothes and putting them back in backstock

September 2021-January 2022

Discovery Healthcare puyallup

Full-time Covid assistant Helping us get vaccinated and or get registered to get vaccinated. We also tested people for Covid, it was a dual vaccination and testing site.

January 2022-present

Horizon air Passenger Service Assistant

Full-time passenger service assistant/Gate Agent is responsible for assisting guests with travel needs by responding to guest inquiries and resolving complaints, and performing various tasks in baggage, ticketing, check-in and boarding flights

•Assist guests with travel needs (e.g., answering inquiries, baggage, ticketing, checking-in passengers and boarding flights)

•Ensure cabin accommodations

•Assist with mishandled guests as a result of oversold flights, delayed or cancelled flights, lost, delayed or damaged luggage

•Evaluate and prepare flights by arranging seat assignments, directing guests, making announcements using a PA system processing upgrades and standby requests

•Process and secure guest luggage

•Enters and maintains delayed or damaged luggage claims using a data entry system

•At the direction of management, may be assigned to perform duties of varying capacities to ensure complete guest satisfaction

•Performs other duties as assigned

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