SUMMARY: highly motivated, results-driven professional with extensive experience accurately analyzing, monitoring, and implementing financial compliance and regulatory guidelines.

HIGHLIGHTS:

Contact in a Financial Services environment

Knowledgeable with banking

Ensure positive client experiences

Meet deadlines, managing multiple demands

Client Liaison to management and staff

Translation and Interpretation

Support internal and external customers

Research financial products and services

Receive direction from supervisors

Training, military experience, education

Excellent communication skills

Critical and Analytical thinking skills

Serve as an intermediary

Microsoft Office

EXPERIENCE:

Depositor

Cookie Tree Bakeries

March 2021 - Present

Oversee the production of cookies.

Maintain inventory to include blind counting and tracking raw materials.

Strong time management skills and meet deadlines.

Utilize SAP program and Microsoft Office to keep track of all receivables.

Work effectively in a team environment and be flexible, collaborate and adapt as needed.

FXIP Business / Loan Officer

American Express (contracted)

October 2019 – August 2020

Support customers with inquiries and complaints regarding financial products and services.

Knowledgeable with banking policies and procedures.

Perform moderately complex initiatives to resolve client issues and review complaints.

Verbally communicated explanations of the Working Capital Terms program.

Assisted business clients with initiating a loan for their vendors.

Explained Open to borrow capacity and how the program works.

Strong attention to detail and the ability to maintain a high level of accuracy while under pressure.

Senior Financial Representative

USAA Bank at Teleperformance

August 2016 – October 2019

Perform moderately complex initiatives to resolve client issues and review complaints

Knowledgeable with banking policies and procedures.

Support customers with inquiries and complaints regarding financial products and services.

Excellent verbal, written, and interpersonal communication skills.

Advised, counseled, coached, mentored, and instructed employees on both work and administrative matters.

Assisted members in balancing their deposit and credit card accounts and understand banking ACH debit and credit processes.

Managed deadlines, communicated difficulties and resolved in a timely manner.

Cashier / Deli Cook

Walmart

June 2015 – November 2015

Excellent customer service.

Maintained cash register.

Prepared food dishes to customer’s satisfaction.

Assisted in cleaning and sanitizing food area.

Stocked items in the deli and meat department.

Packaging / Stocker

Texas Jasmine Wholesale

March 2015 – May 2015

Unloading inventory from Trucks.

Moving materials from back room and stocking shelves.

Zoned shelves to ensure properly stocked.

Interpreter in Afghanistan

United States Army / Dyn Corp International

April 2004 – September 2014

Interpreted between English and Pashto, Farsi, and Urdu.

Worked directly with US and Coalition forces in Afghanistan.

Traveled with US forces within the country and assisted in keeping forces safe.

Interpreted between US forces and Afghan National police.

Assisted during emergency situations and police training sessions.

Academic manager/ English language Instructor in Afghanistan

Hewad Educational Institute

September 2005 – December 2009

Taught English Language to Students.

Assisted Principle to observe teachers, and develop curriculum.

Taught other Seminars.

Reviewed documents needed for School operation.

Traveled to teach at other schools in the region as requested.

EDUCATION:

Google IT Support Professional Certificate Program Department of Work Force Services

Community Health Worker Certificate Utah Department of Health

Caseworker Certificate Utah Department of Health

D.B.A Diploma in Business Administration Kardan University

Lab/ Medical Technology Ningahar institute of Health Science

Bachelor of Science (Pharmacy Major) Ningahar institute of Health Science

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