Data Entry Customer Service

Brigitte Cyr

860-***-**** ***********@*****.*** Page 2

TECHNICAL SKILLS

Microsoft Word Microsoft Excel Accounting Systems and Software Therap Computer Software EPIC Office Equipment SIGNATURE COMPETENCIES

Rapid Data Entry Typing Speed 40 wpm Client/Customer Relations Reservation Coordination Accounting Documentation/Logs Internal Audits Compliance, Banking Laws and Regulations Phone Etiquette Financial Management Event Planning/Coordination Senior Management Support Filing & Organization PROFESSIONAL EXPERIENCE

LIFE SKILLS INSTRUCTOR • THE ARC OF NEW LONDON; New London, CT 2021 to Present

● Accurately document grooming, behavioral changes, and eating schedules in T-Log.

● Follow checklist, acknowledging information to ensure activities of daily living are performed as assigned.

● Patiently support clients with mental disabilities in housecleaning, laundry, shower/bath, and grooming.

● Assist with food preparation to dietary standards by following established policies and procedures.

● Effectively manage the critical project of administering medication when needed. PLAYERS CLUB REPRESENTATIVE • MOHEGAN SUN CASINO; Uncasville, CT 2019 to 2021

● Oversaw quality assurance program, including on-site evaluations, internal audits, and customer surveys.

● Received accolades monthly for perfect account specifications, opening most accounts of 45+ per night.

● Improved efficiency and productivity of daily tasks, while providing guests with outstanding service.

● Quickly completed paperwork, recognized discrepancies, and promptly addressed issues for resolution.

● Exercised strong communication skills that formed good relationships with co-workers, vendors, and guests. HOSTESS • CHILI'S; Lisbon, CT, and 99 RESTAURANT NORWICH; Norwich, CT 2017 to 2019

● Utilized specialized seating software to assign patron tables and record available tables after seating each party.

● Resolved guest and employee complaints to maintain customer satisfaction and workforce effectiveness.

● Cultivated positive guest relations, managed information, and orchestrated accurate wait times for reservations.

● Handled 50+ shift calls to address customer inquiries, working flexible nights, weekends, and holidays.

● Completed financial transactions, kept detailed payment records throughout shift of cash and card payments.

● Planned and executed 30 guest parties, organized menus, spaces, special requests, and kept track of finances. Brigitte Cyr

Office Manager

860-***-**** ***********@*****.*** Oakdale, CT

Personable, detail-oriented Office Manager with experience providing exceptional office support and ensuring projects are completed on time and with extreme confidentiality. Exceedingly accurate and organized to perform scheduling, reception, meeting planning, accounting, typing with rapid data entry, and document preparation while creating a warm, welcoming environment for clients. Able to work independently, ensuring office operations run smoothly with careful supervision.

Brigitte Cyr

860-***-**** ***********@*****.*** Page 2

TELLER • JEWETT CITY SAVINGS BANK; Jewett City, CT 2013 to 2014

● Assisted with documentation to set up/close accounts, complete loan applications, and new service sign-ups.

● Executed wire transfers, stop payments, and account transfers, servicing 80+ customers per day.

● Answered telephone inquiries regarding checking and savings accounts, loans, and various lines of credit.

● Wrote and distributed customer correspondence establishing a rapport that increased satisfaction and loyalty.

● Investigated and resolved issues with patron accounts, maintained professional customer interactions.

● Mentored newly hired team members on the most appropriate responses to patron questions. CASHIER TEAM LEAD • BURLINGTON COAT FACTORY; New London, CT 2013 to 2014 HEAD CASHIER • LOWE'S; Lisbon, CT 2011

● Developed standard operating procedures, worked flexible schedules and extra shifts to meet business needs.

● Kept accurate shift-change logs and performed store opening/closing, with shift-change modification actions.

● Mentored new team members on point of sales system operation, customer service strategies, and sales goals.

● Team up with shift manager to solve problems and handle customer concerns which increased efficiency.

● Managed employee schedules based on expected needs and coverage demands, controlling labor costs.

● Supervised a group of eight cashiers, and service staff, to optimize team operations and dynamics.

● Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies. CUSTOMER SERVICE ASSISTANT • S&S WORLDWIDE; Colchester, CT 2006 to 2008

● Built effective training and coaching strategies to optimize team operations and dynamics.

● Oversaw weekly and seasonal merchandising and signage changes to promote specific products.

● Helped management develop employee improvement plans that increased team members' performance.

● Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.

● Received and processed customer payments of checks, cash, credit purchases, and refunds.

● Trained and mentored new cashiers in register use, merchandising and customer service techniques.

● Reviewed and resolved differences between financial accounting information and cash drawers.

● Performed store opening and closing shift-change actions and kept accurate shift-change logs. ADDITIONAL EXPERIENCE

Senior Head Teller • COREPLUS CREDIT UNION; Norwich, CT Certified Senior Teller • BANK OF AMERICA; Norwich, CT EDUCATION AND CERTIFICATIONS

Med Cert (2023) - Departmental of Social Services; Norwich, CT Associate of Arts Degree (2021) Medical Assisting - Ridley-Lowell Business and Technical Institute; New London, CT High School Diploma - Norwich Free Academy; Norwich, CT

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