Monika Gupta Cell: 862-***-****

Email:adusm0@r.postjobfree.com

Summary:

I have around 6 years of experience in a variety of industries in Administrative positions in fields related to Sales / Staffing / HR / Hospitality. I have a strong hands-on experience in client interactions and handling administrative escalations. I am a very good team player and can quickly adapt to new environments, new technologies and facing new challenges. PROFESSIONAL EXPERIENCE:

Owner/ Entrepreneur: Paheli Indian Cuisine, NJ September 2018 – Present Roles and Responsibilities:

● Handling all operations for the restaurant on a day to day basis.

● Client integrations to understand the requirements

● Managing safety standards as per government regulation and local county administration.

● Keeping track of inventory from manufacturers to store and from facilities to a point of sale.

● Customer management at the front desk and order handling.

● Gathering order based on client’s requirements and number of gatherings in the party.

● Catering services management and making sure that all orders are as per client requirement and client satisfaction.

● Handling all escalation on top priority.

● Managing all payroll for employees and validating accounts.

● Bi-weekly report generation for sales and expenses.

● Audit of stockroom and supplies.

● Guaranteed food quality and 100% customer satisfaction by Auditing menu items and food services performance.

Client: JCREW, INC, USA Oct-2018 till Feb-2019

Role: Sales and back office administrations.

Roles and Responsibilities:

● Actively monitoring key performance metrics of the sales team and identifying challenges.

● Managing inventory reports and making sure that all sales are moving as per assigned target.

● Managing client interactions and understanding client requirements.

● Gather all data for promotions and interacting with clients to promote more sales.

● Develop new ideas for increasing sales by sponsored events and community programs.

● Managing cash registers and credit card sales.

● Working with a company leader for sales reporting and auditing.

● Meet deadlines and objectives requirements by customers for product roll-out scheduling using communication skills and organizational methods.

● Working as client relation manager and handling all escalation / enquiries. Monika Gupta Cell: 862-***-****

Email:adusm0@r.postjobfree.com

Client: Allianz Bajaj Agra, India 2006 - 2007

Client: Innovative medical systems, India 2004 – 2005 Role: Sales Consultant / Business Development Executive

● Follow ups with clients regarding premium and deductibles payments.

● Review new insurance guidelines and claims as per company policy.

● Reporting to upper management on bi-weekly meeting schedule on progress and claims.

● Follow up on escalations and auditing potentially fraudulent claims.

● Gather data about new changes in policies and briefing to teams in my area.

● Motivating team members and distributing ideas for increasing sales.

● Coordinating insurance placements from small to large clients.

● Managing life insurance and Medical insurance for all clients in my area.

● Solving all complaints from customers and parties, updating clients if any changes to terms as per government regulations.

● Working as client relation manager and establishing good communication with clients. Company: PMC Recruitment Consultancy, India April 2005 – April 2006 Role: Resource executive, Counselor

Clients: JK tires / MRF tires / Amar villas /JP Palace

● Working on the candidate profile selection process from start to end.

● Handling and coordinating interviews with clients and candidates.

● Profiles corrections and validating line items before forwarding to clients for interview.

● Doing background checks for candidates as per client requirements.

● Working on Medical and Criminal record verification as per local government regulations.

● Job posting on company portal and working on profile shortlisting process.

● Identifying and recruiting prospective candidates using a variety of channels.

● Assessing candidates to ensure qualification match, cultural fit and compatibility

● Conducting confidential interviews, checking references and credit. Education:

MBA: Hindustan Institute of Management and Computer Science JNTU Anantapur, India (2003) Bachelor of Arts : St. John’s College, Agra B.R Ambedkar University, Agra (2001) Research

● Conducted studies on Awareness and Applicability of Psychometric test in 7th National conference of PLAI, Agra 2002.

● Conducted studies on Attitude of H.R Professionals towards Psychometric Test in 6th National seminar of PPCRA in M.D University Rohtak, 2002.

Extra-Curricular

. Participated in Kho-Kho team at district level

. Participated in Basketball at University level

. Conduct a Training program in HIMCS on Team Building and Conflict Resolution. Volunteer Activities.

Monika Gupta Cell: 862-***-****

Email:adusm0@r.postjobfree.com

● Awarded for Participation as Delegate/ Speaker/Chairperson in AICOG.2004, 2005 At Agra, Represented for Zydus Cadila.

● ISKCON of New Jersey, USA – Communication Lead Since Sept 2018 Professional Membership

. Indian Society for Training and Development (ISTD)

. National HRD Network (HRD)

. All India Management Association (AIMA)

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