Customer Service Front Desk

Anabel Velasquez Santa Cruz

Pico Rivera CA ***** 562-***-****

aduslv@r.postjobfree.com

ABILITIES AND SKILLS

Manage and plan day to day salon operations

Excellent customer service skills

Microsoft Office applications

Positive, reliable, communicative attitude

Manage, schedule, co-ordinate office functions and activities

Process student financial aid applications

Coordinate student admissions and registration

Prepare admissions and financial aid summaries and reports

Provide prompt follow up on customer calls and complaints

Facilitate internal and external customer communications

Control expenses and prepare expense reports

Allocated and monitored resources and inventory

Controlled accounts payable and accounts receivable

Effective liaison with salon owner, vendors, clients, staff.

Supervised office support staff

Bi-lingual - English/Spanish fluent

EXPERIENCE

:Phlebotomy

Grifols; Bellflower Ca. — 2021 - 2022

Primary responsibilities;

Assist in determining the suitability of donors.

Respond and assist with handling donor reaction.

Monitor donor and equipment to ensure health of donors and quality of product.

Set up, disconnect, and operates the automated plasmapheresis machines.

Disconnect and dispose of all contaminated disposable equipment.

:Assistant Manager

Mi Casa Arandas; La Puente, Ca. — 2016 - 2020

Hire, train, schedule and manage employees in daily tasks. Develop good customer relationships and address customer service needs. Manage purchasing, inventory, maintenance and other operational functions. Develop strategies for better work place efficiency and goal settings

:Office Manager and Administrator

David’s Academy of Beauty; Pico Rivera, CA — 2013 - 2016 An experienced results-driven manager who interacted effectively with a diverse group of customers, staff, and students in a fast-paced demanding salon. A well-qualified office manager with versatile skills including recruiting new students, and advised them on completion of applications for federal student financial aid funding utilizing RGM submission software. Provided new student orientation, and informed students on financial obligations, financial options, policies, and procedures. Provided oversight and intervention to resolve various student and staff issues. Greeted retail customers and students, and delivered excellent customer service. Provided excellent problem-solving skills to improve work processes based on highly adaptable, self-directed, and professional communications at all levels. Responsible for AP/AR functions, ordering supplies, inventory control, and front desk reception during staff breaks.

EDUCATION

El Rancho High School — High School Diploma, 1997

Cosmetology License — 2010

Glendale Career College — 2001

License Phlebotomy CPT-1 2021

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