Service Representative Customer
Resume:
PROFESSIONAL EXPERIENCE
Educator
Varsity Tutors, Remote / Jul. 2022 – present
Responsible for developing engaging lesson plans that facilitate learning for students.
Monitoring and assessing students understanding of difficult concepts and adjusting lesson plan accordingly.
Reporter
Coog TV University of Houston, Houston / Oct. 2020 – May. 2022
Investigated important community issues like the role of mental health wellbeing on academic standing and put together a report that resulted in an increased seeking of Counsellor services by students
Wrote engaging and fact checked stories that helped shape the narrative on key issues through effective storytelling and knowledge of public opinion.
Graduate Research Assistant
Jack J. Valenti School of Communications (University of Houston) / Dec. 2020 – May 2021
Carried out research on self-transcendent emotions or experiences with two professors working on a racism project.
Performed statistical, qualitative, and quantitative analysis using MS Excel.
Customer Service Representative
Dillard’s, Sugar Land / Dec 2019 – Jan. 2021
Maintained customer satisfaction with forward thinking strategies focused on addressing customer needs and resolving concerns.
Marketing Specialist
Great Nigeria Insurance, Lagos / Aug. 2016 – Sept. 2018
Developed, implemented, and tracked marketing programs using platforms such as social media and physical events.
Collaborated with other internal teams (e.g., product and sales) to develop and monitor strategic marketing initiatives. Analyzed and reported on the performance and efficiency of campaigns
Conducted market research and analyzed trends to identify new marketing opportunities
EDUCATION & CREDENTIALS
M.A Mass Communications
University of Houston, 2022
B.Sc. Political Science
Landmark University, 2019
SKILLS
Graphic Design Tools: Canva
Video Editing Tools: Cap cut, In shot, Filmora
Data Analytical Tools: Microsoft Excel
AWARDS
2017/2018 Scholar
David Oyedepo Foundation
Award of Excellence, 2018
Press Secretary LUSC 2017/2018
VOLUNTEER WORK
Floater First Foundation
Responsible for teaching children and engaging them in constructive, fun, and mind building activities.
GRACE EGWEDE
Houston, TX, 77098 ***********@*****.*** 346-***-****
LinkedIn: www.linkedin.com/in/grace-egwede-898010166
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