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Medical Assistant Call Center

Location:
Malden, MA
Salary:
TBD
Posted:
January 19, 2023

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Resume:

KEIR J. PUGH

CLINICAL CERTIFIED MEDICAL ASSISTANT-9+YEARS, BLS, CPR (PEDI), AED, CLIA, N95 FIT CERTIFIED adusjw@r.postjobfree.com 617-***-**** BOSTON, MA 02116

WWW.LINKEDIN.COM/IN/KEIRJPUGH

Hospital, acute, adult, pediatric, diabetic, surgical, academic environments. EPIC Ambulatory Nurse MA Proficient (Cadence). POCT, BGM CGM Glooko TidepoolClarity downloads, DocuTap, PDMP, Quest, GE Centricity EMR-(CPS EPCS), WEBOMR-BIDMC, LMR, MEDITECH, PNc, MS Teams, Google Drive, Zoom-(Scheduler) EDUCATION & TRAINING

The Salter School, Professional Medical Assistant, Malden, MA (Certification) 2012 The National Phlebotomy Association Phlebotomist Technologist (Certification) 2011 Boston Medical Center, Office Based Addiction Treatment, (MAT Certification) 2018 Purdue University, Central Service Technician (IAHCSMM), (In Progress) 2018 Bloomfield College, AS Finance & Marketing, Bloomfield, NJ 1986 CONTINUING PROFESSIONAL CERTIFICATIONS

U.S. Department Of Homeland Security, ICS-100-c (FEMA) 2022 Healthmark Industries, Flexible Endoscope Processing (Certification) 2022 Alison, Microsoft Teams Essentials (Certification) 2022 Boston University, Laboratory Safety Training -Issued by BioRAFT (Certification) 2021 Stanford Online, Covid-19 Training for Healthcare Workers (Certification) 2020 AORN, High-Level Disinfection Evaluation (Certification) 2020 The University of Louisville, Infection Control & Infection Diseases (Certification) 2020 Smiles for Life, Pediatrics Caries Risk Assessment (Denta Quest Certification) 2017 Novo Nordisk, Diabetes Device Injection Training (Competency) 2014 POWER AND TECHNICAL SKILLS

Acute Urgent observation assessment skills Collectively discussing future decisions-Listening

Augmented high-touch - for high returns Utilize data for fruition to something new

Information Ethics PHI HIPPA DUO MFA GDPR Resilient, Measurable, Time-Bound

Understanding Differences Ask Pronouns Continual Development Proficiency Training PROFESSIONAL EXPERIENCE

Boston University-(Charles River Campus and BU Medical Center) Boston, MA 2020-2022 Remote Calls for Testing-Quarantined, Collection Site Specialist, Covid-19 Vaccination Logistics 50 Zoom calls weekly 1:1 with students in quarantine, navigating resources, rescheduling future calls Packaged Transported labeled biological submissions for CAT B Covid-19 from remote site to the lab Logged Key Performance Indicators regarding students in quarantine housing-Recordables Remediation Followed Commonwealth of MA DPH CDC Boston University best practices policies for Covid-19 testing Packaged 5K PCR RNA swabs bio-hazard bags for self-collection testing for students in quarantine Utilized Enterprise Health-PNc for 1st,2nd, and booster scheduled Moderna Program Appointments Adapted to new protocols changes to promote future objectives at various locations, including kiosks Provided lists to IS&T chat-bot team automating quarantine services during Covid-19 housing Mount Auburn Hospital-(MAPS) Beth Israel Lahey Cam bridge, MA 2019-2020 (Furloughed) Medical Assistant OR Surgical Scheduler-Adult Urology Day General Surgery COVID Screener Screen patients in exam room, data capture of vitals, visual UA dip test, PVR, pended DAR EPIC Applied Povidone-iodine and preformed moderate sedation analgesia with Androgel via urethra Enzymatic post-pre-cleaning components, visual inspection, flush channels, leak testing of endoscopes Preparation Packaged Labeled Bar-coded pharmacy boxes vials biopsies for histology imagining, and Preformed Urological referrals for BPH, MRI, PSA, X-Rays, CT, RPG, Renal Ultrasound, Nuclear Medicine, KUB, Semen Analysis, Adult Circumcision, Lysis of Penile Adhesion, Scrotal Drainage KUB, Semen Analysis, Adult Circumcision, Lysis of Penile Adhesion, Pilonidal Cyst Presented insurance claims prior to procedural check-in urology appointments in EPIC, and catheterized urine collection

Tufts Medicine Center Com m unity Care - Hallmark Health - Complete Staffing Clinical Medical Assistant Phlebotomist – Family Medicine (Contract) Malden, MA 2019-2019 Screen 10-15 patients, data capture of vitals, test results, RX (Pedi-Adults), WCC, EKG, Setup PAP trays, Rapid Strep Flu, Vision Hearing Exams, HbA1c, HCG, and UA Dipstick. Liaised PT-1 Approvals online, Transposed letters for school, out of work, injury duty restrictions, Ran PDMPs DAU, PHQ-2-PHQ-9 forms. Arranged referrals for X-rays, PT, MRI’s, CT’s Simultaneously administrated subcutaneous intradermal intramuscular oral medications utilizing pre- filled non-pre-filled syringes as directed for Adults Pediatric- Hep A,B,C Rotavirus, DTaP, B-12, Hib, Influenza, PCV13/PPSV23, MMR, Tb-PPD, Varicella, TD Tdap, HPV, Zoster, Shingrix, Pneumococcal, and Meningococcal Conjugate. Provided required (VIS) (IAC) sheets Fenway Health Institute - LGBQTIA+ Boston, MA 2017-2019 Clinical Medical Assistant Family Medicine Diabetes Dermatology Sterile Processing Technician Screen 30 patients daily pended, temp, HT, Pulse, BP, EKG, Glucose Testing, O2 (oxygenated as required), Run HbA1c, UA, Preformed Acuity Hearing Exam, (Pedi-Elderly), (iPad)-PHQ-2 PHQ-9. Pulled designated labeled IUI ICI (Fertility) from a secured tank in ultra-low temperatures, set up lighted vaginal speculum for PAP (Thin Prep-Urogenital Detection). Prepared Assisted IUD insertion Removal Nexplanon

(Povidone-iodine Hibiclens). Fitted Crutch Splints Walkers Placed - Read Tb-PPD for patients (Employee Health Service), Spirometry-Peak Plateau parameters, Ear Lavage, (Reagents QC testing-HCG UA) Assisted IT with tap keyboard software functionalities to speed patient care throughput Centricity-EMR Worked with The Commonwealth of Massachusetts regarding Sexual Transmitted Infections Documented via Fridge Tag-2 daily digital record for DPH Vaccine Management Dermatology Clinic - Setup sterile environment for Shave, Derm Blade, GUT, Punch for tangential electrodesiccation curettage-(jacket) pilonidal cyst endometrial Drew Intraesional Kenalog NaCl 18g 30G

(Iodoform Packaging) Packaged and Labeled skin lesions for the lab. Assisted with stage 2 wrap-up after procedures, provided pan medication. Photographed Consented Pre-Post procedures Diabetic Clinic - Dialect Setup, Synced Downloaded Printed 14-30 day overview of CGM BGM Manual Ultrasonic Pathogen Sterilization Reprocessing of instruments and ensuring functionality Brigham and Women’s Faulkner Hospital (Medical Specialties) Boston, MA 2013-2017 Clinical Medical Assistant Practice Assistant Bone Density Diabetes Endocrinology Hypertension Thyroid Clinics 3x per week 24 Hour (ABP) Space Labs Monitors Screen 20-50 daily patients, (1-3 incarcerated patients monthly) working with 3-5 AM PM Providers Residents Fellows, data captured vitals, POCT tests, Capillary Lancet Testing (Dispensed Replacement BGM), Dialect Setup Wound Cleansing gauze dressing. Attached Programmed ABP monitor Reordered Reconciled patient medication variance. Documented values in local chart Synced Downloaded Printed 14-30 day overview of CGM BGM utilizing various databases Partnered with fellows residents doctor care team for time patient management-mixed meal, tolerance testing, hypoglycemia, hyperglycemia, fasting plasma glucose, polyuria, polydipsia, and polyphagia Brigham and Women’s Faulkner Hospital (Department of Medicine) Boston, MA 2013-2017 Clinical Medical Assistant Practice Assistant Call Center - (Float) – Cardiovascular, Crohn’s & Colitis Diabetes Endocrinology Family Practice Care Gastrointestinal Genetics Gerontology, High Blood Pressure Hematology Hypertension Neuroendocrine Nutrition Oncology, Pulmonary Renal Thyroid Clinics

Screen 40-50 daily patients, pended temp, HT, Pulse, BP-(Pedi-Elderly), EKG, Glucose Testing, O2, HbA1c, gFOBT, Hemocult, Centrifuge (Urine), Vision Testing, Diabetic Wound Care Booked Rescheduled future Ultrasound, Sputum, MRI, PET CT-Scan, Mammograms, Biopsies, Bone Density, PFT’s, Scanned patient medical records into LMR, completed PT-1 forms Triage inbound callers documenting, scheduling, and providing specific clinical patient information while in call center, but not limited to outreach as a liaison-patient support and education



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