MARIA RASTELLI

Thornhill, 437-***-****

adusjr@r.postjobfree.com

Receptionist

Professional receptionist who will be an asset as the front face of the company. Delivering exceptional customer service and superior administrative skills. HIGHLIGHTS OF QUALIFICATION

Proficient in Microsoft Office applications: Outlook, Word, Excel

Excellent communication and interpersonal skills

High level of reception and administrative experience

Prompt, efficient, and extremely organized

Enthusiastic, personable, presentable

Handle conflicts with tact and a high level of professionalism

Exceptional customer service skills, including, but not limited to answering a high level multi-line switchboard in a professional and upbeat manner.

Consistent professional dress & manner

Excellent time management skills

Experience working with (3) ERP systems: Yardi Gemini and Voyager & SAP as additional skill set

EMPLOYMENT EXPERIENCE

(Contract)

Vinylbilt Windows & Doors Reception/CSR Concord, ON May17-Nov17 Answered a large volume of calls & directing accordingly, paging when necessary.

Released all orders to be picked up or delivered by dealers & installers. Experienced in charging dealer accounts on a daily basis using credit/debit machines.

Greeted all dealers and homeowners entering the showroom and reception area and assisting their needs accordingly.

Ordered weekly coffee supplies for company use.

Distributed/Mailed all incoming/outgoing mail, including all couriers. Replied to all incoming emails requesting invoices, releasing of orders, processing payment, statements, etc.

Completed a large volume of filing & sorting of orders daily. Searched for back-up of requested orders from staff. Monthly box up of all orders more than four months old. Ensuring that four current months are always at the company's disposal. Entered various service requests directly into the Vinylbilt service program

(Mikron) and ensured proper paperwork and pictures are received and attached. Ensured all services are entered within a 48hr period to ensure a high level of customer satisfaction.

Emailed/responded to homeowners and dealers for new and ongoing service requests/issues.

Called homeowners and booked appointments for services that Vinylbilt technicians need to complete.

(Contract)

Jeldwen Windows & Doors Accounts Payable Woodbridge, ON Nov/15-Mar/16 Entered various invoices using Titan software.

Matched up purchase orders to various invoices and ensured proper backup is attached for processing.

Entered various Installers invoices which consisted of matching the installation report to what was billed on the invoice.

Scanned all documents as backup for the entire company using docklink software and indexing by order number. This was to keep a computer copy of all files and documents.

Assisted the A/R department in printing all backup for their invoices. Relieved reception duties during lunch and break times. Arranged various outgoing couriers to be sent out. Lanterra Developments Accts. Payable/Admin Toronto, ON Jul12-Jul13 Entered various construction invoices into Yardi Voyager database. Posted invoices and cutting cheques for three active projects with multiple phases.

Ability to work effectively in a deadline driven environment. Responsible for administering and reconciling the G/L, which includes coding invoices to the appropriate job & cost code.

Experience handling and reconciling large payment contracts - All back up approved, coded correctly: Purchase orders, WSIB, Stat Dec, Form 5. Formed good standing relations with all vendors: questions and concerns dealt in a prompt & professional manner.

Arranged various deliveries via mail, courier, or pick up. Arranged and attended monthly team meetings with appropriate project manager(s) to discuss any unresolved issues, ensuring customer service satisfaction. Prepared all requested reports/data and minute taking. Condor Properties & Admin/Accts. Payable Concord, ON Feb08-Apr12 Countrywide Homes

Answered and screened a high volume of incoming calls for two companies. Forwarded to appropriate sales offices, construction trailers, & cell phones or directly paged appropriate staff.

Received deliveries and distributed mail to all staff. Prepared packages and scheduling courier pick-ups. Prepared all outgoing mail to be mailed out on a daily basis, including postage. Ordered supplies, including courier & postage machine necessities. Provided general information to clients and prepared communication. materials/packages (Welcome/Move-in.)

Maintained and forwarded and all incoming faxes via email to appropriate staff. Maintained a positive attitude with clients who were hard to please. Working in a high paced environment, including the payables department and cut a large volume of weekly cheque runs.

Entering various data utilizing the Quick Tag program which consists of entering various documents and scanning them directly into the system for company back up. Completing various time sensitive projects.

Healthy’s Nutrition Manager Vaughan, ON Mar06-Jan08 Ordering product as needed, making weekly time schedules and overseeing staff. Making sure weekly sales are up to par and meeting quota. Experience working on cash and dealing with customer complaints, as well as being very helpful, knowledgeable, and cheerful at all times. Maintained positive attitude with customers who were hard to please. Continuously one of the top sellers out of all the Healthy’s chains. Regularly returning clients/customers requesting for my specific assistance and expertise

Addional Relevent Experience - Receptionist at Royal LePage Realty EDUCATION

St. Joan of Arc Catholic School High School Diploma Maple, ON 2002

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