Customer Service Assistant Manager
Resume:
Meri Richelle Kirk
Humble, TX *****
adusjm@r.postjobfree.com
Work Experience
Store Manager
Michael’s arts and crafts - Brownsville, TX
August 2008 to July 2022
• Trained new hires for diverse jobs and kept employees up-to-date through frequent meetings.
• Planned budgets and authorized payments and merchandise returns.
• Created work schedules according to sales volume and number of employees.
• Analyzed and settled multi-faceted issues that effected executive leaders and business outcomes.
• Partnered with store director to interview, hire, train and develop department managers and team members to build and sustain high in-store performance.
• Reviewed and monitored scheduling, purchases and other expenses to maintain budget.
• Monitored and maintained proper humidity and temperature in climate-controlled stockrooms.
• Maintained proper product levels and inventory controls for SBA merchandise and organized backroom to facilitate effective ordering and stock rotation.
• Counted cash drawers and made bank deposits.
• Increased profits through effective merchandising training and troubleshooting profit loss areas.
• Completed profit and loss performance reports.
• Cooperated with staff and clients to achieve customer service goals and surpass team objectives.
• Recruited, interviewed and hired staff members who brought talent, enthusiasm a
• Cooperated with staff and clients to achieve customer service goals and surpass team objectives.
• Boosted sales by 4% percent by effectively cultivating customer rapport and delivering superior customer service.
Education
Associate's degree in Business
Anthem College-Phoenix - Phoenix, AZ
September 2010 to August 2012
Skills
• Retail Management (10+ years)
• Payroll (10+ years)
• Store Management Experience (10+ years)
• Merchandising (10+ years)
• Management (10+ years)
• Profit & Loss (10+ years)
• Cash Handling (10+ years)
• Recruiting (10+ years)
• Interviewing (10+ years)
• Forecasting (10+ years)
• Planograms (10+ years)
• Leadership (10+ years)
• Human Resources (10+ years)
• Sales Management (10+ years)
• Pricing (10+ years)
• Assistant Manager Experience (3 years)
• Budgeting (10+ years)
• Bookkeeping
• Loss Prevention (10+ years)
• Accounts Receivable
• Office Management (10+ years)
• Operations Management
• POS (10+ years)
• Supervising Experience (10+ years)
• Employee Orientation (10+ years)
• Retail Sales (10+ years)
• Conflict Management (10+ years)
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