Brandon Coleman

Currently living in Portland

Santa Clara, CA 95051

adusgm@r.postjobfree.com

+1-503-***-****

• Able to rapidly absorb and implement new technologies and procedures.

• Self-starter in fast or slow-paced environments with in-depth knowledge of Microsoft office versions as well as Administration of connected servers and user identifications.

• Pursuing Bachelor of Science Degree (Currently Junior) Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Project Manager

J & K Communications - San Jose, CA

February 2022 to Present

Provide customers with support for structured cabling. Copper or Fiber optic cable testing and termination. Install various security and communications system hardware including cameras and Audio visual equipment. Customer contact for quotes and assessment of property. Documentation of all work orders and sales information. Troubleshooting with multiple vendors via remote. Most used Tools:

Microsoft teams. Google, Share point, Prezi,Avaya. Fluke Keyless entry, A/V installer, Security systems

Coleman's Maintenance

2012 to Present

● Home IT services and product installation, Troubleshooting technical issues

● Group instructional for home systems admins.

Manufacturer

Tesla - Fremont, CA

July 2020 to March 2022

Technical automated systems are used to create units. IT Lab and Testing

Intel - Hillsboro, OR

June 2021 to August 2021

• I finished the training courses needed to have clearance and began learning the processes and procedures as well as how to submit changes and communicate with colleagues.

• Data center: Assembly, reconfiguration. Dismantle. Servers and other lab equipment. Keep track of vital routines such as cooling systems and temperatures. Change water filters for labs in my area. Close or escalate tickets or orders.

Check priority lists for daily duties.

Nice Call Recording System Administrator - North America Google MTV

2009 to 2012

Telecommunications Administrator providing Technical support to Global contact centers Responsibilities include:

● Supported end-users or Agent hardware and software and determine their needs, provide training, mentoring and great service.

● Designed, implemented and managed MS Windows network systems, performed system updates, backups and guaranteed file safety.

● Maintained system peripherals, such as printers and other network connected devices.

● Set up user accounts, monitored performance, confidentiality and proper use.

● On call when systems went down or malfunctioned; and provided quick appropriate diagnosis and repairs.

● Tested and evaluated systems determining efficiency, reliability, compatibility and made recommendations.

● Analyzed specifications and business requirement documents to identify costs/risks in software implementation.

QA support:

● Make sure that Quality Assurance team understands full system wide effect of the components and resolve any bugs in a timely fashion.

● Implementation & Post-Prod checklist: Support IT Operations for seamless integration of TC/non-TC artifacts.

● Performed end-to-end post prod checks. AES/PBX/ Server

● Reporting: Generate ad-hoc/periodic reports by querying back end and dashboard databases.

● MAC-For all call center functions ACD and CMS (North America & South America)

● IP Agent (VOIP)

● Agent ADMIN

● S87xxx system Admin

● Global Vector ACD advise (North America & South America)

● Avaya Exchange Server User Administrator

Seeking Employment 2006 -2007

On Sight Service Technician

Siemens Telecommunications

2002 to 2005

Performed adds, moves, and changes on Definity (G3r G3i) Pro logic at more than 3 campuses with more than 200 users and multiple sights domestic and international.

● Provided troubleshooting of T-1 voice and data circuits from the system out.

● Pre-sight / Pre-sales: Attended meetings with sales and the customer to determine the best solution.

(Number of employee's vs. the number of phones/lines/capability of the system/future expansion).

● Pre-programmed all Definity systems and various voicemail systems for shipping and installation.

● Tested T-1 and Voice Mail trunks, and cleared alarms/system errors.

● Remote Technical Support: Performed adds, moves, and changes, correct messaging issues within Vectors with formal greetings and instructions.

● Instruct Management/Executives on all-level system issues. Administrator of Communications Systems

Loancity.com - San Jose, CA

June 2000 to June 2001

● Performed adds, moves, and changes for all phone systems nationwide.

● Troubleshoot T-1 voice, and data circuits from the system to the Local Company

● Administrator for the following:

● Lucent Definity phone Switch

● Audix voice mail system

● Centerview CMS and Supervisor Call center administration systems 4 - Call Centers

● Cellular phone accounts for staff

● Nextel Phone system for the technical department

● All telephony equipment and lines used for the phone system, faxes, servers, internet connection, and interoffice connection.

Administrative services: Servers/systems/Staff/Reporting

● System related vendor issues and billing.

● Service scheduling and advised on upgrades +cost.

● Created custom manuals on phone voicemail IP softphone; tailored for each

● individual call center.

● Instructed groups of 12 at a time on how to use phones; as well as how to create a move list using various ticketing systems.

● Administration of Call centers, Agent group reports and Attendant performance.

● Administration of voicemail systems including remote sites using MVX,

● E-voice for Toshiba and NEC phone systems.

Onsite Service Technician

Cornerstone - Fremont, CA

September 1997 to June 2000

Performed adds moves and changes on Definity G3r G3i and Pro Logic at more than three campuses, with more than 200 users and multiple sites; both domestic and international.

● Troubleshooting Voice and Data circuits.

New Client sales technician:

● Attended meetings with the salesperson and the customer to determine the best solution.

● Number of employees versus the number of phones/lines/capability of the system/future expansion

● Pre-programmed all Definity systems and various voicemail systems one day before actual installation.

● Inbound and outbound Services Local, CO, International connectivity VoIP, Co Locations, Clear Alarms/system Errors

Repossession technician:

● Reported to locations on-call to safely remove systems while in use without causing damage to boards or phones.

Remote Technical support:

● Performed adds, moves and changes, Troubleshooting, Testing, GateWay, Network connectivity to local and distant carriers.

Administrative services:

● Created reports to support and justify all activity for each job site containing work order, Dial plans, Contact center implementation, site maps, circuit lists, DNIS lists, contact information Network Topology, wire diagrams, and power loads for all UPS systems in addition to purchasing and pricing. Customer service, Tech Support, Help Desk, Hardware sales, Sales support

● Level-Three + install and MAC work Avaya, Lucent, At&t GBCS, Nortel option 61/81 with e-voice voice mail system Octell voicemail plus

Telecommunications System/Wire technician

Silicon Valley Tech. Santa Clara

June 1997 to September 1997

Adds, moves, and changes at various companies listed: Tandem, Compaq, I.C.G.Fiber OpticTechnologies, Lucent, Advantell, Netscape, and Cornerstone Inc

Telecommunications system technician

Cylink Corp - Sunnyvale, CA

June 1995 to June 1997

● Performed adds, moves, and changes.

● Installed new hardware to Definity phone system and Audix voicemail system.

● Ran billing reports on CAS and put them into Word format for management to review.

● Suggested new products that increased productivity to the desktop.

● Coordinated moves to multiple buildings.

● Supervised cubicle construction and electrical installation.

● Supervised facilities personnel

● Recreated floor plans and cable plans.

Security systems:

● Saved and recorded video from surveillance equipment

● Saved data from card readers sensors

● Installed new cameras and monitors

● Added listening devices and panic button in the lobby. Education

Bachelor Of Science in Mathematics, Anthropology

Portland Community College Transfer

2019

Portland State University

Associate's degree

Skills

• At&t, Lucent, Avaya, Octel, Nortel, Nice Voice recording, CMS(SUN Systems), Call center implementation (administration).

• Windows Server admin for any connection to the listed systems.

• Minor Unix for CMS Unix, IP agent administration multiple systems.

• System Administration

• Network Support

• Data entry

• Administrative experience

• Multi-line phone systems

• Microsoft Word

• Customer service

• Typing

• Cabling

• Telecommunication

• Microsoft Excel

• SharePoint

• Active Directory

• VoIP

• Help Desk

• Systems analysis

• Network architecture

• Writing skills

• Windows

• Fiber splicing

• Microsoft Powerpoint

• Communication skills

• Computer literacy

• Computer skills

• Mechanical knowledge

• Data collection

• Power tools

• Manufacturing

• Data center experience

• Microsoft Office

• Organizational skills

• English

Certifications and Licenses

driver's license

Contact this candidate