Team Lead Administrative

Heather Poston

*** ****** **** ******** ***, TX *6311 405-***-**** *******.******@*****.***

Objective

Outgoing professional skilled at operating in fast-paced environments with demanding objectives for service and quality. Talent for adapting to changing policies and independent in handling customer issues. Analytical problem-solver that is successful in organizing work and producing a quality product.

Experience

April 2017 – June 2018

Server Support Team Lead Grand Casino Café

Tracked accurate billing, payment processing, and cash management.

Worked with a POS system for the placement of orders while handling complimentary items for dissatisfied customers.

Led training for fresh staff on restaurant practices, culture, and procedures to maximize job satisfaction and productivity members.

Managed food allocations by memorizing menu items and accurately writing down customer’s specific orders for a 150-seat restaurant.

Optimized organizational systems for payment collections, AP/AR, deposits, and record keeping.

Established and developed a highly efficient and dependable administrative team by delivering ongoing coaching and motivation and fostering career advancement.

Worked 40 hours on average a week

Worked holidays and weekends

Education

High School Diploma, Emersion Alternative High School, Oklahoma City, OK 2012

Bryant & Stratton College, Buffalo, New York

Volunteer

Volunteered doing my church finances, Work and witness- paid them to go on the trip and help paint a private school, help build the locker rooms for the gym plus helped with landscaping. working with my husband's squadron for the holiday party- helping with donations, party planning, setting up/taking down.

References

Available upon request

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