Service Specialist House Manager
Resume:
Valerie Waysome
Little Ferry, New Jersey *****
adusfv@r.postjobfree.com
NYC HEALTH + HOSPITALS / BELLEVUE, Office of Strategic Management, New York, New York
Certified ICF PCC Life Coach
Coordinating Manager:
Service Specialist
Survey Administrator
MCM Supervising Public Health
Primary Therapist / House Manager
Professional Summary: MA Social Science, BA Community Health, Coordinating Manager / Program Planning & Development
22 years’ experience at the nation’s oldest, largest, NYC hospital, (which serves over 1 million-plus patients per year), extensive experience; highly skilled in coaching college students towards accredited internship programs in Hospitality, assisting interdisciplinary therapeutic treatment teams, working with palliative-care patients, facilitating bereavement care; given progressive responsibilities and promotions; demonstrating ability to set priorities, deliver on deadlines, develop workflow processes, analyze data that promote alignment with hospital lean principles. and train/manage students and staff in dynamic, high pressure milieu.
Coordinating Manager / Primary Therapist, 2000 to Present
Provide coaching, mentoring services, offering future-forward skillsets; helping clients build short/long-term goals.
Launched and oversee Patient Experience, enhancement program and projects, facilitating all aspects, including, design, recruitment, training, mentoring and coaching for internship accreditations in Hospitality.
Organize and implement internship program, providing support and services to patients and opportunities for health care students to train and facilitate patient care services.
Coach on personal, professional development objectives, leadership skills, provide support for HHC staff and patient population. Plan, design, organize, establish, and support program initiatives, work with multidisciplinary treatment teams in developing strategic proposals to support the attainment of operational and clinical-services, skilled at lean principles and service recovery.
Provide grief/bereavement coaching especially during COVID pandemic, coach palliative-care patients and their families through stages of grief and healing from trauma while providing safe environment to share loss, support staff providing coping strategies.
Supervising Public Health Advisor, MCM, 2010 to 2013
Supervised three Patient Navigators, (with case load of approximately 20 patients each); initiated strategic modeling, measuring outcomes, Enrolled patients into Medical Care Management Program, verified eligibility and conducted duplication checks.
Performed comprehensive patient assessments, including initial logistical evaluation; benefits assessment, and social services, analyzed data, developed efficient workflow processes, met deadlines.
Maintained positive working relationships with physicians, leadership and staff to coordinate clinical care services, devised individual medical treatment plans, incorporated proposals into comprehensive, interdisciplinary treatment plan. Assisted patients with relevant applications and documentation for benefits and other support services, worked with diverse population including immigrant groups, undocumented, uninsured, and impoverished. Met with patients, provided follow-up primary-care appointments and objectives for review of comprehensive treatment plans; participated in quarterly case reviews; trained staff on clinic-based education to ensure compliance. provided coverage and backup as needed, including independent field work.
Coordinating Manager / Primary Therapist, CSS MICA, 2000 to 2010
Oversaw administrative and clinical duties of MICA, Community Support Services; performed responsibilities as program House Manager of Mentally Ill Chemical Abuser residential treatment program.
Tasked as informal Primary Therapist; evaluated incoming clients, devised psychosocial and discharge summaries; managed caseload of eight from admission to discharge, (including responsible for housing placement), provided one-to-one weekly counseling sessions and developed treatment plans, goals and objectives, implemented, mentored and coached daily therapeutic support groups and oversaw and trained program residents in Expediter’s Department; supervised team of five; ensured compliance with program regulations, policies and procedures, maintained accurate charting; Participated in daily staff meetings and in-service trainings.
Education:
Professional Certified Coach – (PCC ICF licensed) - Erickson International Coaching Federation.
Certified Dream Builder Coach – Brave Thinking Institute. Mary Morrisey
Master of Arts, Social Science, Queens College, New York.
Bachelor of Science, Community Health, New York.
Associate of Arts, Commercial Art and Advertising, Texas State Technical Institute, Texas.
Technical Skills: Microsoft Office (Word, PowerPoint, and Excel).
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