Customer Service Assistant Manager

ALIZA FAISAL

New York, NY 980-***-**** ***************@*****.*** Green Card

Summary

Ambitious professional with well-rounded business, academic, volunteer, and athletic achievements in multiple countries. Articulate communicator, adept at presenting complex information to diverse stakeholders at all levels. Combines strategic thinking and resourceful problem-solving abilities with expert multi-tasking and organizational skills. Motivated self-starter, readily adapting to new environments, projects, processes, and technologies.

Knowledge, Skills & Abilities

Research & Analysis Strategic Planning International Business Simulations Report Writing Presentations Project Management Marketing Customer Service Training Team Leadership Office Administration

Technology: MS Office Suite; GLO-BUS; Marketplace; Zoom

Education

Bachelor of Science, Business Administration; Major: Marketing (GPA 3.4)

University of North Carolina at Charlotte, December 2022

Business Coursework includes Computers/MIS, Communications, Finance, Business Law, Ethics, Statistics, Macroeconomics, Operations Management, Argument-Based Research, Global Environmental Issues

Marketing Coursework includes Market Research, Integrated Marketing, Product/Brand Management, B2 Marketing and Retailing, Social Media Marketing, Analytics, and Psychology

Associate of Arts (GPA 3.7), Central Piedmont Community College, Charlotte, NC, 2020

Diplomas, South Island School, Hong Kong: BTEC Level 3: Business; IB: Design Technology; A Levels: English Lit

Relevant Academic Projects

Analyzed executive summary and performed competitive analysis on Starbucks; contributed to writing of a 20-page report and communicating key insights to professor and class.

Conducted and presented SWOT analysis on Pepsi, scoring 100 out of 100 points.

Core team member tasked with building a startup company over 6 months. Secured funding, developed products, and executed print and social media strategies for product marketing.

Currently on team-based project to develop a marketing plan for Etsy.

Work Experience

CUSTOMER SERVICE/HOSPITALITY MANAGEMENT, Pony Boy, Melbourne, VIC, Australia 09/2019 – 01/2020

Handled wide variety of functions in casual/fine dining restaurant supporting customers in the financial district.

Provided attentive customer service to 50-80 guests daily and recommended food and drink orders.

Scheduled reservations for VIP and special events; prepared seating arrangements for 20 or more guests.

Enhanced customer satisfaction by asking guests for both written and verbal feedback, and documenting results in Word for management review.

ASSISTANT MANAGER & CASHIER, Rotary International, Melbourne, VIC, Australia 07/2019 – 01/2020

Maintained smooth operations within store and supported customers in finding and purchasing products.

Researched prices and created price tags and signs for large volume of merchandise for sale.

Processed customer transactions, encompassing cash, check, and credit card payments.

Took on a leadership role in training new volunteers and educating customers on reward programs.

OFFICE INTERN, South Island School, Hong Kong 04/2016 – 03/2017

Contacted 100+ universities to gather/document admissions requirements for schools in US, UK, and Canada.

Communicated requirements to decision-makers via Excel spreadsheets and weekly team meetings.

Supported visiting faculty from international universities during in-house events and presentations.

Reorganized and categorized filing system, improving office efficiency.

Additional Information

Volunteer: Habitat for Humanity (Hong Kong); SOS Children’s Village (Pakistan)

Multi-lingual: Fluent English & Hindi; Basic Mandarin & Cantonese

Professional Athlete: Rugby USRC Tigers RFC (Hong Kong Nationals); Powerlifting (Australia/Victoria State Natls.)

LinkedIn Profile: www.linkein.com/in/alizazarafaisal/

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