End Associate Document Specialist
Resume:
Bindiya Vaidya
Loan Document Specialist *
Franklin Park, NJ 08823
*********@*****.***
Work Experience
Loan Document Specialist 2
Wells Fargo Dealer Services - Basking Ridge, NJ
2015 to 2017
• Assist dealers in process of funding deals sent through FedEx, UPS, and also through fax.
• Reach out to dealers every day to collect missing documents for deal, and complete any customer verification • Assist dealers with reserve statements, apr adjustments, unwinds, and substitution of collateral.
• Identify and report fraud found in deals, submit suspicious activity report to our fraud department.
• Assist and audit deals for new hires and assist them with questions in process of deal. Sales & Service Specialist/Personal Banker 1(Safe Registered) Wells Fargo Dealer Services - East Windsor, NJ
2012 to 2015
• Provide full range of financial services to clients based on evaluation of their financial needs • Devise and implement strategies to enhance loan selling • Fulfill daily, weekly and monthly sale targets and referral goals • Utilized all available sources in expanding client base, optimizing customer's banking experience and developing consumer friendly financing projects . Teller/Lead Teller
Wachovia Bank
2004 to 2012
• As a Head Teller, duties included opening and closing banking center, workflow scheduling, transaction approval, teller training and supervision.
• Perform weekly and monthly cash counts/audits on other tellers. Selected to coach and mentor new tellers for opening and closing of the banking center. In the absence of Service Manager. coach tellers on difficult transactions, clues to make referrals and new training materials. Help tellers uncover customer needs beyond the immediate transactions.
• Assisted Service Manager in audit operations and regulatory issues. Enhanced employee performance and attendance through daily mentoring, one on one discussion and motivational strategies.
• Process cash vaults, shipment, night drop, atm transactions and foreign currency exchange transactions.
Student Assistant
Rutgers University Administration, New Brunswick
2003 to 2005
Served as Student Assistant for the Rutgers University Administration department. Handled paperwork and maintained records of university students, created and updated and maintained files of students, helped in packing and sending out mail to new and transferring students, professionally answer and screen telephone calls, respond to routine questions, take accurate messages and re-direct calls when appropriate, organized billing and student information to increase efficiency within the office. Handled sensitive and confidential information with care and discretion. Cashier and Front End Associate
Shop- Rite- Edison
2001 to 2005
• As a cashier and Front End Associate, the responsibilities were to utilize cash register on a daily basis, excellent communication and customer skills, implementing training course for new recruits, overseeing and assisting cashiers with daily transactions, resolving problems and questions.
• Provided measurement on volume and trends to determine store needs and improve customer satisfaction and retention. Participated in implementing new inventory methods, resulting in streamlined operations.
Education
Bachelor's in Economics
Rutgers University New Brunswick
August 2007
Skills
• Powerpoint
• Microsoft Office
• training
• Marketing
• Financial Services
• Banking
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