650-***-**** adusf0@r.postjobfree.com Sacramento, CA 95838

SUMMARY

Organized and motivated newly acquired Project Management Certificate eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating the company's growth. Ambitious and committed with attention to detail, quality focus, high energy and flexible in a high-paced deadline driven organization. Talented at recognizing and exploiting new ventures producing increased revenue and expanded product exposure. Easily adapt procedures, processes and techniques to complete assignments in line with the department's activities and goals.

SKILLS

Active Listening

People Skills

Computer Skills

Organizational Skills

Proficient in Microsoft Office

Planning & Organizing with attention to detail

Critical Thinking

Problem Resolution

Reliable & Trustworthy

Friendly, Positive Attitude

Good Work Ethic

exceptional Customer Service Skills

Proactive and Initiative

Independent and Responsible

Project Management

Verbal and Written Communication

Agile Methodologies

Complex Problem Solving

Client Rapport

Client Relations

Interpersonal Skills

Management Skills

Trustworthy

Attention to detail

Focus

Adaptive and well diverse

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EXPERIENCE

Airport Operations Agent

Southwest Airlines Sacramento & SFO, CA

11/2012 - 07/2022

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Provides legendary customer service by assuring weight and balance, efficient boarding of aircraft, and coordinating Ramp, Operations, Provisioning, and aircraft servicing to accomplish on-time performance

Provide friendly service to and maintains positive relationships with all internal and external customers

Coordinates loading and unloading of aircraft by monitoring ramp activities

Closes flight files and maintains accurate flight papers. Ascertains that aircraft are adequately cleaned and provisioned prior to departure.

Operates boarding bridge, and coordinates boarding and deplaning customers.

Works with Gate agents to expedite the check-in process collects boarding passes and/or electronic boarding data and verifies boarding counts.

Responsible for ground security and assuring operations follow security procedures.

Prepares statistical reports to record information from trip papers. Operates equipment for flight information display systems and updates systems when operationally necessary.

Customer Service Agent

Pacific Aviation San Francisco, CA

05/2012 - 10/2012

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Maintained knowledge of current promotions and exchange guidelines, payment policies and security practices.

Maintained operations compliance with FAA, TSA, and airport regulations.

Helped customers with special needs to board and disembark from aircraft.

Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Implemented additional services to maintain exceptional client service ratings.

Front Desk Receptionist

Super 8 Hotel and Howard Johnson Hotel San Bruno, CA

05/2011 - 05/2012

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Welcomed patrons to the front desk and engaged in friendly conversations while conducting the check-in process.

Input customer data into the reservation system and update it to reflect room changes.

Explained policies and procedures to visitors.

Answered multi-line phone systems and managed calls by routing to proper extensions or taking messages.

Maintained office equipment, scheduling service to repair issues.

Responded to inquiries and room requests made online, by phone, and via email.

Prepared daily shift close reports and balanced cash register to accurately reflect transactions.

Received incoming calls and coordinated with staff to fulfill customer requests.

Handled payment processing and provided customers with receipts and proper bills and changes.

Cashier

Shell Gas Station San Bruno, CA

05/2010 - 05/2012

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Completed daily tasks to keep areas clean and neat for maximum productivity

Processed sales transactions to prevent long customer wait times

Accepted cash and credit card payments, issued receipts, and provided change.

Trained new team members in cash register operation, stock procedures, and customer services.

Helped with purchases and signed customers up for the rewards program.

Verified customer age requirement for alcohol or tobacco purchases.

Answered product questions with up-to-date knowledge of sales and store promotions.

Delivered high customer service to patrons using active listening and engagement skills.

Scanned merchandise using a point-of sale system for accurate purchase totals.

Customer Service Representative

Boston Market Restaurant South San Francisco, CA

05/2010 - 05/2011

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Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Greeted customers, answered questions, and recommended specials to increase profits.

Operated POS terminals to input orders, split bills, and calculate totals.

Communicated with host, bussers, and kitchen staff to prepare for and serve customers

Served food and beverages to patrons and immediately remedied issues with orders.

Trained new employees on restaurant procedures and plating techniques.

Developed rapport with guests and assisted with guests and assisted in generating repeat business by providing exceptional customer service.

Supervisor of Operations

Winsource Solutions Inc. Ortigas, Philippines

01/2007 - 01/2010

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Collaborated with management to resolve concerns and problem calls

Coached team members to meet goals by maintaining proficiency in company systems, scripts and procedures.

Observed and analyzed calls made by the team to test a variety of factors: employee attitude, the effectiveness of problem-solving, customer satisfaction, and more.

Collected data of the team's performance, analyzed the data, and write a thorough report on how we performed with the previous month.

Set meetings and briefings to discuss teams' performance and further actions to meet our goals.

Contributed to team efforts by successfully accomplishing and exceeding daily tasks.

Provided management with accurate information concerning the strengths and weaknesses of team members.

Trained new hires and led a large team off-shore.

Responded to prospect's questions with persuasive communication skills and in-depth knowledge of available products and services.

Maintained and recorded customer information in the database.

Handled inbound telephone calls from interested customers

Presented information about membership details and purchase advantages.

Event Coordinator/Manager

Real Illusions Inc Makati

01/2004 - 01/2007

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Manage projects and events from initiation, planning, execution, monitoring and close out of the project.

Created detailed timelines for events based on the scope of work required by each department involved in the process.

Delegated tasks to associates to fit skill levels and maximize team performance.

Searched and negotiated suitable venues as per set-up requirements and budget constraints.

Developed and implemented effective marketing plans for generating event revenues.

Managed comprehensive budgets to allocate event resources and stay within financial constraints.

Met with potential clients to perform site inspections and give tours of the facility, meeting rooms, and offered activities.

Reserved space, equipment, and personnel needed to facilitate events.

Developed relationships with vendors to facilitate quality service at competitive rates while maintaining financial responsibility within budget.

Coached and counseled employees to reflect company service standards and procedures.

EDUCATION AND TRAINING

Certificate: Project Management

Coursera

10/2022

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Bachelor of Science: Business Management

Centro Escolar University, Manila, Philippines

03/2003

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Hi, I'm Kiersty Quezon.

Administrative Assistant & Data Entry

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Contact this candidate