Loan Processor Accounts Payable

BF Brenda Flores

Fullerton, California ***** 714-***-****

aduset@r.postjobfree.com

PROFESSIONAL

SUMMARY

Team-oriented Processing Manager with over 15 years of experience. Excellent communication and training skills. Highly effective at juggling multiple responsibilities at once. Consistently improved processes and managed change using positive approaches.

SKILLS Workflow Management

Employee Performance Reviews

Staff Recruitment and Hiring

Managing Operations and

Efficiency

Sales Support

Performance Tracking and

Evaluations

Adaptable to Changing Conditions

Operational Reporting

Team Meetings

Performance Feedback

WORK HISTORY PROCESSING MANAGER 01/2019 to 10/2022 American Advisors Group Irvine, CA

Successfully managed team of 20 Sr. and Jr. Processors, providing assistance and answering questions.

Mentored team performance, boosting efficiency, success and morale among employees.

Trained processors on how to review complex financial information from borrowers to structure loans properly.

Lead the top processing team with the most funded loans for 10 out of the last 12 months

Monitored pipelines and helped each processor hit monthly goals. Managed and trained the Specialty Team to efficiently process complex income, probate, chapter13, manufactured homes and low fico loans Adhered to all applicable compliance and regulatory requirements. Calculated bonuses and tracked points for accurate accounting Conducted monthly one on one meetings to give praise and constructive feedback

DIRECTOR OF OPTIMIZATION 07/2017 to 01/2019

American Advisors Group Irvine, United States

Built the business plan for the Disclosure team. Hired, trained and crated all procedures for the team which saved the company over 40K a month by eliminating cures.

Built the business plan for the Final Disposition team. Hired, trained and monitored for accurate HMDA reporting.

Worked closely with organizational leadership and executives to strategically affect operational direction.

Monitored daily operations in multiple departments to foster increased productivity.

Monitored processing workflow and administrative processes to keep operations running smoothly.

Prepared and distributed all Credit Alerts to effected departments. Prepared procedures and published them on our 1 Source site. Assisted in development of our proprietary software CHANNEL SOLUTIONS MANAGER 10/2016 to 06/2017

American Advisors Group Irvine, United States

Maintained deep technical background knowledge in our proprietary software to create training materials for all end users. Facilitated training on new regulations, new software developments and newly or updated procedures.

Worked closely with our PMO office to ensure that projects captured all of the end users needs and were developed with ease of use for efficiency. Coordinated with management teams to plan, develop, align and execute strategies that would meet the business needs, vision, and purpose. PROCESSING TEAM LEAD 03/2015 to 10/2016

American Advisors Group Irvine, United States

Trained all newly hired Sr. and Jr. Processors on how to navigate our proprietary software and ReverseVision.

Trained on what a Reverse Mortgage is and how to properly structure loans.

Assisted Sr. Processors with difficult files and conditions. Conducted pipeline reviews and assisted with escalations as needed. Covered for processor that were out sick or on PTO Covered for the Processing Manager as needed

SR. LOAN PROCESSOR 02/2013 to 02/2015

CashCall Mortgage Anaheim, CA

Evaluated approvals against investor guidelines and AUS or DU findings. Reviewed financial statements and contacted institutions and customers to clarify details.

Worked with customers in person and via telephone to answer questions, obtain documents and resolve issues.

Reviewed loan files for completeness, identified missing documentation and generated condition lists for applicants.

Worked closely with Title and Escrow

Prepared closing documents and arranged closing with the Notary. Stacked executed loan docs to prepare for funding

DEBT SETTLEMENT MANAGER 02/2007 to 01/2013

Beacon Debt Solutions Westminster, CA

Negotiated with creditors on behalf of clients to arrange for payment adjustments, interest rate reductions, settlement amounts or payment plans.

Interviewed clients by telephone or in-person to gather financial information.

Offered friendly and efficient service to customers, handled challenging situations with ease.

Received and submitted customer payments to further reduce open account balances.

Calculated clients' available monthly income to meet debt obligations. Maintained energy and enthusiasm in fast-paced environment. Held team meetings and employee one on ones

Set and managed monthly quota and daily targets.

Tracked commission and completed payroll activities Hired and trained new talent.

Managed accounts payable and receivable

LICENSES NMLS ID 2069170

Also licensed in WA

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